Executive Assistant & IT Manager at Elspeth Heyworth Centre for Women (2021-08 – 2024-08)
- Provided day-to-day executive and divisional support, including correspondence, presentations, expense reports, staffing documents and confidential records.
- Prepared agendas and minutes, tracked follow-up actions and coordinated multiple priorities across senior staff, public contacts, agencies and external partners.
- Assessed and formatted statistical summaries and reports using Microsoft Word, Excel, PowerPoint and organizational information systems.
- Managed complex enquiries with discretion and delivered technical support that kept staff productive and operations running smoothly.
Receptionist at RE/MAX Rouge River (2018-10 – 2021-05)
- Supported 10 realtors daily by loading MLS listings, uploading photos, scanning records and processing real-estate documentation accurately and on schedule.
- Managed 100+ daily calls and front-desk interactions while maintaining a 97% satisfaction rating over a 24-month period.
Freelance Web Designer at Self-Employed (2015-10 – Present)
- Directed 50+ client website projects from requirements through delivery, coordinating deadlines, content, design decisions and user training.
- Produced websites, presentations and promotional assets while communicating progress clearly with clients and collaborators.
Customer Service Representative at THM (2017-10 – 2018-08)
- Managed calls, emails and live chats, maintained CRM documentation and coordinated follow-up with cross-functional teams.
- Trained new employees on service expectations, procedures and professional customer communication.
Web Developer & IT Support at ABCO Group (2015-07 – 2017-09)
- Provided practical IT support for software installation, account setup, backups and troubleshooting across office users.
- Created digital content and resolved website issues while supporting customer-facing and sales teams.
