Nicole Tardif

Operations and Logistics Coordinator with 15+ years of experience supporting order processing, shipping, inventory tracking, dispatch, and customer service. Known for maintaining accuracy, improving workflows, and keeping operations organized in fast-paced environments. Brings a calm, reliable approach, clear communication, and strong follow-through to ensure orders move efficiently and teams stay aligned.

Operations Coordinator at Petcurean (2023-01 – 2026-12)

• Coordinated day-to-day logistics and distribution activities, supporting customers and distributors across North America
• Processed purchase orders and managed orders from intake through warehousing, fulfillment and shipping
• Prepared cross-border shipping and customs documentation for Canada-US shipments and worked with customs brokers as needed
• Tracked orders, inventory and shipment data using ERP and workflow systems to ensure accuracy and visibility
• Communicated with customers, distributors, and internal teams to resolve order issues, shipping delays and documentation discrepancies

Dispatch and Customer Service Rep. at Class A Heating (2018-01 – 2023-12)

• Coordinated daily scheduling and dispatch of technicians, ensuring jobs, materials and delivery timelines were aligned
• Ordered, received, tracked, and staged equipment and materials to support service and installation work
• Assisted with shipping and receiving of parts and equipment, verifying order accuracy and preparing items for pick-up or delivery
• Monitored inventory levels of frequently used items and coordinated replenishment with suppliers
• Tracked unfinished jobs for follow-up and re-scheduling
• Processed customer orders, invoicing and payments while resolving order or delivery issues to prevent delays

Dispatcher, Customer Service Lead & Commercial Projects Coordinator at Milani Plumbing (2015-01 – 2018-12)

• Coordinated and dispatched commercial and residential technicians, scheduling projects, maintenance visits, and building shutdowns with property managers and strata councils
• Managed parts ordering, tracking, and follow-up to ensure technicians had required materials before site arrival and to reduce service delays
• Improved operational compliance by clearing overdue permits and implementing tracking procedures to support ongoing permit management
• Supported daily operations through administrative coordination, billing support, form updates, and resolution of in-office issues
• Coordinated seasonal snow removal services, including client intake, site tracking, and scheduling crews, technicians, and site foremen

Apparel and Cosmetics Manager at Real Canadian Superstore (2005-01 – 2015-12)

• Managed staff scheduling, inventory, merchandising, and customer service
• Handled escalated customer concerns and resolved issues diplomatically
• Organized receiving, breakdown, storage, and overstock for efficient access and inventory audits
• Supported payroll, administration, and First Aid response

Diploma in Business Management (H&T) – Sprott Shaw Community College

Diploma – Pitt Meadows Secondary School