Nicole Vanin

Experienced housing, property management, and public service professional with over 5 years of experience supporting residential operations, landlord-tenant relations, lease administration, regulatory compliance, and front-line customer service within government and housing environments.

Assistant Resident Manager at Skyline Living (2022-08 – 2024-07)

• Supported residential leasing operations including unit showings, application processing, credit checks, and move-ins/move-outs.
• Maintained complete and accurate tenant files, rent rolls, and housing records using Yardi and SuiteSpot.
• Prepared, issued, and tracked LTB notices including N4, N5, N7, L1,L2 and Notices of Entry, ensuring compliance with the Residential Tenancies Act.
• Coordinated eviction documentation and communication with the Sheriff's Office when required.
• Collected monthly rent payments, processed deposits, and supported accounts receivable tracking.
• Scheduled and documented annual fire inspections, pest control services, and preventative maintenance.
• Responded to tenant inquiries and complaints, supporting positive landlord-tenant relationships.
• Assisted with audits by organizing receipts, invoices, quotes, and purchase orders.

Owner / Property Manager at Peninsula Home and Cottage Management (2021-06 – 2024-09)

• Managed residential property operations and landlord-tenant relations.
• Coordinated maintenance, vendor services, and compliance documentation.
• Maintained accurate property records and service agreements.

Customer Service Representative at Service Ontario

• Provided professional, client-focused service in a fast-paced, high-volume environment.
• Demonstrated strong communication skills by clearly explaining policies, procedures, and required documentation to diverse customers.
• Applied problem-solving abilities to resolve inquiries, correct documentation issues, and de-escalate challenging situations.
• Maintained high attention to detail while processing sensitive personal information and verifying official documents.
• Managed multiple tasks efficiently, prioritizing workload to meet service standards and daily targets.
• Handled cash and electronic payments accurately, ensuring proper reconciliation and financial accountability.
• Utilized computer systems and databases to update records and maintain accurate documentation.
• Collaborated with team members to improve workflow and deliver consistent, high-quality service.
• Upheld confidentiality and adhered to strict privacy and regulatory guidelines.

– Orangeville District Secondary School