Nidhi Ghai

To attain a position in the firm to work and grow with the conductive learning environment and a co-creative workspace that will enable me to use my organizational skills.

Salon/Store Manager - Core salon and spa

(2024-01)

• Oversee daily business operations to ensure efficient and professional service delivery
• Scheduling staff to handle day-to-day assignment of shifts
• Coverage and attendance
• Training and management of employees
• Support customer inquiries and resolve concerns professionally
• Ensure compliance with workplace health and safety
• Maintain accurate records, reports and inventory documentation

Inside sales - City Electric Supply - Abbotsford

(2022-01 - 2024-12)

• Assisted customers with product inquiries, orders and account information
• Maintain accurate records and updated customer information in company software
• Coordinated with vendors, customers and internal department to ensure timely service
• Managed multiple administrative tasks while maintaining excellent customer service
• Processed invoices, purchase orders and inventory transaction

Assistant Manager - Body elements spa and wellness center

(2018-01 - 2019-12)

• Maintained client record and appointment schedules
• Scheduling staff shifts
• Covering sick calls/ Attendance

Store Manager/ Senior esthetician

(2017-01 - 2019-12)

• Provided excellent customer service and administrative support
• Scheduling appointments
• Processed payments and maintained accurate transaction record
• Cash handling

Crew member - McDonalds

(2016-01 - 2017-12)

• Handled cash transactions and balanced till accurately
• Taking orders
• Delivered excellent customer service in a high-volume environment
• Maintained workplace cleanliness and operational standards

Senior technical support - Concentrix

(2015-01 - 2016-12)

• Provided technical support and customer service to clients
• Documented customer interactions
• Resolving issues efficiently while maintaining service standards and targets

Post diploma - Human Resource Management - College of New Caledonia (2017-01 - 2018-08)

Bachelors - Commerce - Mukand lal national college (2012-01 - 2015-12)

Grade 12 - Commerce (Accounts, Business studies, English, Economics) - Sant Nischal Singh Public School (2012-12)