Payment specialist
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Hello.
This note expresses my interest in the suitable positions like operations analyst, billing specialist, customer service or financial service representative. Considering my experience in finance acquired through my professional and academic background, enthusiasm, and dedication to achieving success, I believe I will be a strong candidate for the position.Over the years, I have had well-rounded skills set in daily balance settlements, and billing and honed talents in customer service, tracing outages, reporting, communicating, and solving suspicious activity transactions with other financial institutions, and clients regarding their payment/deposit complaints. Further, I’m a recognized expert in critical thinking and a communicative collaborator. My past experience has strengthened my capabilities in management and customer service, maintaining an up-to-date knowledge of CPA rules, including a keen attention to detail and accuracy.
Thank you.
ATB Financial Aug 23-Jan24, Calgary, Canada
Deepen relationships with our customers by having conversations to understand their needs and how we can help them reach their goals
Maintain and build client relationships by providing optimum customer service
Develop and build internal partner relationships with other ATB departments, supporting
Branch operations to meet customer service requirements and to assist with resolving issues or concerns
Follow tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch
Process cash and clearing transactions, bill payments, payment remittance, automated funds,
transfers, cash ordering, wire transfers.
Verify and input alpha/numeric information electronically also checking the suspicious activity/fraudulent cheques using multiple ATB applications and make payment orders through SAP
Central1 Credit Union May 21- Apr 23, Mississauga, Canada
Undertaken various duties relating to the processing of returned items, electronic bill payments, payment remittance, bonds, coupons, ATM/POS, automated funds transfers, cash ordering, wire transfers.
Conducted on-line validation of information, balancing, and reconciling transactions, preparing financial adjustments as required and processing for settlement in accordance with applicable CPA and Network Rules (Interac, Exchange Acculink) within specified timeframes to avoid loss of resource and financial liability.
Maintains up-to-date knowledge of CPA rules, Network Rules for ATM/POS, FINTRAC reporting, Proceeds of Crime, Anti Money laundering and Central1 processes and standards applicable to work
Reviewed documents variance reports and other information, analyzing unusual situations using analytical skills, tracing items, use sound judgement in troubleshooting and investigated and resolved problems using MS Excel.
Prepared documentation and posted financial entries to Central1’s automated suspense, general ledger and central banking system
Acted as an intermediary as required between credit unions, other centrals, external clients, customers and other financial institutions for processing and settlement of various items.
Image Processing Clerk / Processing Officer
CIBC Apr 19 – Apr 21, Toronto, Canada
Demonstrated accurate and efficient image processing for all soft copy documents by verifying and processing images as required utilizing various systems within the department
Verified and input alpha/numeric information electronically also checking the suspicious activity/fraudulent cheques using multiple applications, such as, ABM Image mark, Vision Remit, Vision IP, RDC, Desjardins Mobile/Corporate, providing override in COINS Day 2 posting, NBC mobile and corporate, assist in digital mailroom.
Completed high volume data entry, exceeding production targets.
Bachelor's degree -BCom with accounting and computer science
