Server Assistant | Hostess| Hospitality Enthusiast
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Extroverted and positive restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Food and Hospitality enthusiast.
Aug 2022 - Jan 2023
Converted more than 20% of prospected leads into contracted accounts by creating brand awareness and driving sales for TELUS' new ADT Smart Home Security Systems ● Conducted cold calling or telemarketing campaigns regularly to negotiate pricing, credit, contract, delivery dates, and other terms of sale. ● Accomplished multiple tasks in a fast-paced environment and demonstrated selling experience in a fast-paced, service-oriented retail setting. ● Resolved customer concerns using strong communication and conflict management skills. ● Maintained clean inventory by regularly evaluating materials for damage or obsolescence.
May 2022 - Aug 2022
● Generated files on Salesforce and database for 1000 clients to streamline the workflow through updating and conceptualizing records using Excel and Google Suite ● Managed and maintained active communication with 700 clients by multitasking, including onboarding, recommendations, and plan changes. ● Utilized PowerPoint and data analytics to interact with clients on a one-to-one basis. ● Increased sales by 8% within five months by leveraging marketing tools and project management, including organizing 75+ footfalls with college sessions. ● Scheduled meetings, trips, and appointments for the team and maintained a master calendar.
Aug 2021 - Jan 2022
● Completed weekly and monthly inventories of food and beverage products, for guests as required. ● Listened to guest needs and responded promptly to personalized service, promoted and maintained a positive working relationship at all times. ● Supported operations, hostess, food delivery, and bussing team members with diverse needs. ● Followed all prescribed food handling procedures as required by legislation. ● Upheld customer service standards with staff training and handling escalated service and food quality issues.
Sault College of Applied Arts and Technology
International Business - Marketing
2023
Business Management - Marketing & Communication
2020
