Heather Matchett

With over five years of experience in the hospitality industry, I have developed a deep passion for delivering exceptional guest experiences in fast-paced, high-volume environments. My background as a server, bartender, and supervisor has honed my ability to lead by example, multitask effectively, and maintain a calm, positive presence under pressure.

I am SmartServe and Food Handlers certified, with a proven record of fostering strong guest relationships and ensuring efficient, seamless service. Whether working behind the bar or coordinating front-of-house operations, I take pride in creating memorable experiences that drive customer loyalty and team success.

Professional Experience

Server / Bartender - Steam Whistle Brewery - May 2025 - November 2025

• Delivered engaging guest experiences while promoting brand knowledge and ensuring exceptional service standards.
• Upsold premium products and experiences, contributing to revenue growth and positive customer reviews.

Server / Bartender - OEB Breakfast Co. - August 2023 - April 2025

• Provided efficient and friendly service in a high-volume breakfast environment.
• Prepared and served beverages and food with consistency and attention to detail.

• Prepared and served specialty cocktails and beverages while maintaining bar organization and cleanliness.
• Resolved guest conflicts with professionalism, ensuring a positive dining experience.

• Supervised front-of-house staff to ensure consistent service and teamwork during peak hours.
• Applied leadership and problem-solving skills to maintain smooth operations and guest satisfaction.

Bishop‘s University 2023