Nita Dhokare

Certified Guidewire Business Analyst – PolicyCenter & ClaimCenter with 9 years of experience in Property & Casualty (P&C) and US Health Insurance (Medicare) operations. Skilled in requirements gathering, functional analysis, UAT support, and stakeholder communication. Proven expertise in policy servicing, claims workflows, quality audits, and process optimization.

Strong knowledge of Sagitta, PL Rater, and QuotePro tools with a track record of achieving 98%+ quality and 95%+ SLA compliance.

Business Process Lead - Tata Consultancy Services - Pune, Maharashtra

(2024-09)

Business Analyst – Property & Casualty Insurance (Guidewire PolicyCenter & ClaimCenter)

• Partnered with underwriting and claims teams to gather requirements for policy administration and claims workflows
• Analyzed and documented business processes including Submission, Quote, Bind, Issue, Endorsement, Renewal, Cancellation, Reinstatement, and Rewrite
• Validated coverages, deductibles, limits, premiums, and policy changes in PolicyCenter
• Created SOPs, BRDs, and functional documentation for Guidewire implementations
• Supported UAT and defect triage for PolicyCenter and ClaimCenter enhancements
• Acted as offshore-onshore SPOC, ensuring smooth communication between business and technical teams
• Delivered operational insights via Daily/Weekly/Monthly reports (FNOL, Claims Closure, TAT, CSAT, Quality)
• Led a 25-member team ensuring SLA, TAT, productivity, and quality targets
• Conducted refresher trainings, calibration sessions, and process audits for 100% compliance

Sr. Process Executive - Cognizant Technology Pvt. Ltd. - Pune, Maharashtra

(2021-10 - 2024-09)

• Processed P&C insurance claims with 99% accuracy using Guidewire ClaimCenter
• Managed end-to-end policy administration: renewals, endorsements, cancellations, and reinstatements
• Collaborated with BA teams to provide functional inputs during system enhancements
• Utilized Sagitta, QuotePro, and PL Rater for rating and quoting processes
• Maintained zero backlog while executing plan changes and eligibility checks

Sr. Associate – Operations - Concentrix Daksh Pvt. Ltd. - Pune, Maharashtra

(2018-09 - 2021-10)

• Managed Medicare enrollments, disenrollments, claims, and QNXT processing
• Processed health insurance tasks: new enrollment, disenrollment, and renewals
• Managed POA/AOR submissions and ensured compliance with CMS guidelines
• Supported audits and maintained regulatory deadlines

Back Office Executive - Future Staffing Solution (TCS) - Pune, Maharashtra

(2017-09 - 2018-09)

• Provided insurance back-office support for data management and policy servicing

B.Sc. - Computer Science (IT) - Mumbai University (2017-04 - 2021-07)

H.S.C - Mumbai University (2012-07 - 2012-07)

S.S.C - Mumbai University (2005-04 - 2005-04)