Nitika Sharma

Dependable, customer-focused, and adaptable professional with a proven track record in retail and fast-paced customer service environments. Skilled in managing accurate point-of-sale (POS) operations, maintaining high safety standards, and delivering exceptional service to drive customer loyalty. A strong communicator who excels both in team settings and during independent shifts.

Bakery Clerk - Independent Grocers - Vancouver, BC

(2025-09 - 2026-01)

• Operated and maintained commercial bakery equipment, including ovens and proofers, while strictly adhering to safety guidelines.
• Monitored dough fermentation, baking times, and oven temperatures to ensure consistent product quality.
• Managed inventory presentation by applying finishes, glazes, and staging baked goods attractively for customers.
• Followed rigorous food safety, sanitation, and hazard prevention protocols daily.

Customer Service Representative - Esso - Worcester, UK

(2021-03 - 2021-10)

• Greeted customers warmly, processed fuel and convenience store transactions accurately via the POS system, and handled cash, credit, and debit payments.
• Promoted store loyalty programs and active marketing promotions to consistently achieve daily team targets.
• Maintained station cleanliness and safety standards by monitoring pump islands, restocking indoor shelves, and facing products.
• Adhered strictly to legal regulations regarding the sale of age-restricted products such as tobacco and lottery tickets.

Master of Business Administration - MBA - International Business University (2026-01)

Bachelor of Commerce - B.Com - Punjab University (2014-06)