Max Ndiaye Yes

Versatile, bilingual (English & French), and highly motivated professional offering a strong background in customer service excellence, operational coordination, and administrative procedures. Proven ability to thrive in high-volume, fast-paced environments, managing client-facing front-desk operations, complex scheduling, and meticulous data documentation. Recognized for an empathetic, solutions-oriented approach to customer care, exceptional multitasking talents, and seamless collaboration within diverse team settings.

Readily adaptable and eager to bring a high standard of efficiency, organizational precision, and professionalism to your organization.

Bakery Clerk - Costco Wholesale - Rocky View County, AB

(2025-11)

• Deliver rapid, professional, and friendly customer assistance within a high-volume retail environment, maintaining positive client engagement.
• Manage strict inventory rotation, product handling, and record verification with high attention to detail.
• Coordinate daily workflows with team members to safely achieve operational targets and maintain rigorous quality standards.

Front Desk Agent / Houseman - Calgary Marriott South Courtyard & Residence Inn - Calgary, AB

(2023 - 2026-05)

• Directed hospitality front-desk operations including client check-ins, computerized reservation management, and telephone correspondence.
• De-escalated and resolved complex customer inquiries and complaints with empathy, clear articulation, and rapid problem-solving.
• Liaised seamlessly across internal departments (housekeeping, maintenance, and management) to ensure immediate and accurate service delivery.

Seasonal Commercial & Residential Landscaper - Year-Round Landscaping - Calgary, AB

(2020 - 2025)

• Executed precise property maintenance contracts under strict time parameters, ensuring complete client satisfaction.
• Demonstrated outstanding time-management, physical stamina, and consistency while working under varying outdoor conditions.
• Prioritized shifting project tasks daily while maintaining a reliable, detail-oriented work ethic within structured team environments.

General Labourer - Irwin's Safety - Calgary, AB

(2019 - 2020)

• Maintained a clean, hazard-free work environment across high-risk industrial job sites, strictly adhering to OH&S regulations and company safety protocols.
• Assisted skilled trades and safety teams with equipment setup, site preparation, and material handling to ensure daily operations ran efficiently.
• Proactively identified and reported potential site hazards, contributing to a strong workplace safety culture and zero-incident shifts.

Diploma - Medical Office Administration & Unit Clerk - Sundance College (2026-05)