Nivin Sufan
HR Assistant team leader
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About
I am a growth hacker with experience in customer satisfaction and documentation. Good at helping clients with their financial transactions and consultation. Prior experience with administration work for the healthcare sector.
A creative, sharp-minded person with leadership & coaching skills. Strong time-management skills and work ethic. Revenue and results-driven.I look forward to pursuing a career in business operation management, human resources, and consulting, where I can contribute my skills to create a more significant business impact.
Experience
Assistant HR Team Lead | 06/2023 - 06/2023
GaoTek Inc. - Fredericton, NB
- Maintained the responsibilities held under "HR Intern" position at GaoTek Inc. in Fredericton, NB, Canada.
- Trained new team members, tracked current team members' skills achievement, and performed mock interviews.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted candidates with application processes by answering questions about application, performing background checks, and providing tax forms.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Initialized background checks for potential new hires.
- Handled sensitive and confidential employee information with complete discretion.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
GaoTek Inc - Fredericton, NB
- Assisted the HR team in carrying out the full-cycle recruitment process
- Posted job ads on career websites, university and college career pages, LinkedIn, and other relevant channels
- Screened resumes, managed email correspondence with candidates, and entered data into the Applicants Tracking System
- Interviewed qualified candidates, inducted and onboarded new hires
- Built and maintained strong relationships with candidates throughout the hiring process
- Developed relationships with universities and colleges that have intern programs
- Performed additional duties such as organizing and attending virtual conferences/events
- Engaged in social media marketing for the promotion of virtual events
- Assisted the team with agenda preparation, and invited guest speakers, attendees, and sponsors for virtual events
Kuzina Mediterranean Catering l - Fredericton, NB
- Planned and prepared corporate lunch and dinner orders, serving up to 50 guests
- Created and implemented a proprietary Mediterranean menu for clients
- Maintained kitchen in accordance with NB's health and safety regulations
- Handled supply chain of raw materials sourcing and production to complete service delivery at required locations
- Represented the Kuzina brand at various events, such the Creators Northside Market and weekend events
Deloitte l - Fredericton, NB
- Answered calls and routed them to the right person
- Made travel arrangements for senior partners and kept track of their itineraries
- Planned and scheduled meetings, and prepared meeting reports
- Compiled and submitted expense reports
- Handled memos, reports, invoices, and related documents, including sensitive information
- Performed office duties such as sourcing office supplies and handling the filing system
- Handled and redistributed faxes and emails
Commercial Bank of Kuwait l Kuwait
- Maintained knowledge of the Bank's products and services and ensured accurate and correct information to customers
- Took ownership of client complaints/issues, initiated action, followed up with respective units and resolved the problem within stipulated timeframe and kept the clients informed during the process
- Attended and managed customers in an orderly manner in branch lobby for better customer experience and quick service
- Processed transactions efficiently and accurately while maintaining the service standards for quick and error free transaction processing
- Ensured all Bank policies, corporate security policies, regulatory guidelines, Industry service standards and codes of conduct are adhered to
- Ensured accounts are opened as per Bank's product and guidelines while ensuring adherence to local banking regulations
- Accurate execution of cash opening and cash handling during customer hours and cash closing at the end of the day along with the branch supervisor/ designated personnel
- Filed and recorded keeping as per the branch requirements and the Bank's policies and standards
- Identified process improvement opportunities and strived for continuous improvements
- Achieved the sales targets as assigned by the supervisor/ Branch Manager
Education
Education and Training
University of New Brunswick - Fredericton, NB | Master's Degree
Business Management, 2022
University of New Brunswick - NB | Graduate Certificate
Management, 2019
University of Jordan - Jordan | Bachelor's Degree
Finance and Banking, 2004
Certifications
- HR Consultancy Training - 2023
- Certificate of HRA - 2023
- Certificate of Digital Marketing- 2023
