Professional Interpreter : French, English, Creole and Spanish
CanTalk (Canada) Inc : Pat-time
May 2020 - Present
Can Talk Canada – Interpretation 24/7 Live Intermediate Present • Dispatcher calls in many cases of Emergency across Canada and internationally for Roadside. My responsibilities are to interpret for any call from anywhere • Bankruptcy • Cancer Care Ontario-Canada • Gas Utility Companies: billings concerns, gas leak emergencies, send up new accounts • Common Terms used in Delivering • Smokers’ Helpline Intervention Calls • Child Welfare- Tourism- 911 calls etc Experience in giving temperature and humidity in maintaining a proper indoor environment - Experience in interpreting for customer Indoor Air Quality Ottawa, Toronto and British Colombia where I got the expertise in remotely testing, detecting and recommending professional air quality solutions specifically suited to the customer – Also interpreting for customer concerns about health risks associated include eye, nose, and throat irritations, central nervous system disorders, allergic sensitivity reactions, and a variety of other respiratory and health problems etc.
Customer Service Specialist Canada Life, Insurance Company Jun 2024-Apr2025
- Providing a customer service professional in multitask and fast space
- familiarizing with technical and industry knowledge to help customers make informed decisions and troubleshoot any issues.
- Up-to-dating customers on all product specifications, the purchasing process, product or service usage, and company policies
- Handling professionally customers’ complaints and active listen to the customer needs.
- Helping customer in their frustration and apologizing in offering solution.
- Documenting crucial complaints for future reference and to improve processes
- Processing claims for dental clients, medical clients and doing enrollment for federal government clients.
Federal Government Passport Canada May 2022 –Jun2023
Passport Agent and Data Entry Clerk
- Providing information, advice and guidance on Service Canada programs.
- Reviewing passport applications and necessary identity/supporting documents as per Passport –
- Receiving Agent guidelines review the application for proper completion, presentation of documentary evidence of birth.
- Advising clients on turnaround times, fees and application process for passports
- Reviewing naturalization official DOCs, and record the evidence submitted for proof of identity. The Passport Acceptance Agent will then forward the case for adjudication.
Benefits Assessment Processing Clerk for GSTC Department at CRA (C. Revenue Agency) Dec 2021-Mar 2021
- Administering tax, benefits, and related programs
- Ensuring compliance on behalf of governments across Canada
- Contributing to the ongoing economic and social well-being of Canadians.
- Reallocating, transferring files through the system set up
- Analyzing taxpayers’ files whether are entitled or eligible for GST or related programs
- Calculating eligibility, inhibit, insolvency and payments
- Writing letters, sent out letters, making payments etc.
Enumerator Agent at Statistics Canada:
May 2021-Sep 2021
- As an enumerator, inquire about a variety of specific information including a person's name, age, religious preference, address and state of residency; gather, record and encode information from a survey; get in touch with individuals to be interviewed in their own home or office by mail Including follow up and updating data
- As a Census Enumerator identifies dwellings on maps, conduct personal interviews and follow up with respondents, in person and by phone.
Elections Canada: Deputy Returning Officer (DRO) Jan 2020 – Mar 2020
- Processing and Issuing ballots to electors making sure electors have ID required and voting card.
- Custody and control of ballots for the voting subdivision(s).
- Complete “Deputy Returning Officer Ballot Statement” form.
- Place canceled, declined, unused ballots in appropriate envelopes.
- Initial and issue appropriate ballots to voters.
- Implementing and developing work policies procedures
- Drawing up correspondences keep them handy for presentations.
- Data analysis and developing website contain
Elections Canada: Poll Clerk and Information Officer Sep 2019 - Dec 2019
- Responsible for organizing and keeping records of the Federal, Provincials and Municipal Government voting information.
- Ensured Ballot envelops were completed correctly & sign on each one collected and completed voter card from each voter.
- Assisted in the setup and closing of the ballot making device and scanner.
- Assisted voters as needed.
- Assisted in processing voters to and from the polls in an orderly fashion.
- Understood the proper procedure for allowing the disabled to vote comfortably.
- Developed excellent communications and bureaucratic skills.
- Demonstrated excellent customer service in a fast pace environment.
- Greeted voters and as Created a fair and non-partisan environment to ensure the free choice of the voter. sited persons with special needs.
- Performed high volume of data entry.
- Worked as a team to assure protocols were followed to secure voting process ran accurately.
Government of Canada: Minister of Safety Public and Emergency Preparedness Jun 2019 – Sep 2019
- Responsible for digitization and organization of records documents for uploads onto Enterprise document management system.
- Work closely with record/documents supervisor to prepare and organize physical record to documents to streamline the scanning process.
- Work closely with system expert to ensure the digitization documents are properly set up and well done to ensure smooth deposition of scanned records/documents into system.
- Performing quality control check on the results of digitization conversion to be sure the high standard the quality of output is maintained and meet standards.
- Work closely with system expert to ensure eFolders in system are created and tagged for receiving digitized records /documents.
- Ensure documents to be scanned well set, well prepared- documents are readable and tagged for searchability.
- Ensure hand-take over process and physical record/documents duly followed.
- Well trained in learning throughout the digitization processes.
- Any other related duties assigned by reporting supervisor.
- Document retrieval and on a records room environment.
New Jersey United Headquarters: Manager at Cherry Hill Programs Oct 2018 – Feb 2019
- Recruiting, training, supervising and appraising staff.
- Managing budgets, maintaining statistical and financial records.
- Dealing with customer queries and complaints.
- Overseeing pricing and stock control.
- Maximizing profitability and setting / meeting sales targets, including motivating staff to reach goals and objectives.
- Ensuring compliance with health and safety legislation.
- Preparing promotional material and display liaising to head office.
- Scanning of files for digital record storage.
- Preparation of files for archiving and disposal-travel arrangement and claims.
- Providing information or guidance via telephone or e-mail pertaining to records management.
