Ntwali Ntwali

Dedicated and results driven professional with nearly a decade of progressive experience in customer service, finance, accounting, and operations within the transport industry. Skilled in managing organizational processes, supporting financial decision making, and ensuring smooth operational workflows. Strong background in procurement and supply chain management, backed by a Bachelor’s Degree obtained in Uganda.

Known for excellent communication, problem solving ability, and a commitment to efficiency, accuracy, and high quality service delivery

Customer Care Officer at IDEAL TRANSPORT LTD (2015 – 2017)

• Provided customer support and resolved client inquiries professionally.
• Handled service requests, bookings, and customer feedback.
• Contributed to building strong client relationships and customer satisfaction.

Assistant Accountant at IDEAL TRANSPORT LTD (2018 – 2020)

• Assisted in data entry, invoice preparation, and account reconciliation.
• Supported the preparation of financial reports and internal documentation.
• Helped maintain accurate accounting records and improved workflow efficiency.

Senior Accountant at IDEAL TRANSPORT LTD (2021 – 2024)

• Managed financial records, budgets, and monthly reports with accuracy and confidentiality.
• Ensured compliance with financial regulations and internal auditing procedures.
• Prepared financial statements, analyzed expenditures, and supported strategic planning.
• Coordinated with external auditors and contributed to improving financial systems.

Operation Manager at IDEAL TRANSPORT LTD (2025-01 – Present)

• Overseeing daily transport operations to ensure efficiency and timely service delivery.
• Supervising staff, coordinating logistics, and managing workflow across departments.
• Implementing operational policies and ensuring compliance with company standards.
• Monitoring performance indicators and supporting continuous improvement initiatives.

Bachelor Degree in Procument and Supply Chain – Bugema University (2012 – 2015)