Store Manager - Blossom Nails Lounge - Calgary
(2021-12)
Managed all day-to-day front-office operations and client reception for a high-volume beauty sanctuary generating over 150 daily client bookings with over 90% customer satisfaction rating.
- Mastered the salon's digital appointment scheduling system, eliminating booking conflicts and reducing client wait times. Achieved a 90% customer retention rate.
- Oversaw retail and inventory management for premium beauty products, diligently tracking weekly stock data and maintaining below 1% inventory loss error.
- Utilized bilingual fluency (English and Vietnamese) to handle complex client inquiries, manage phone pipelines, and resolve customer service issues with enthusiastic professionalism and absolute discretion.
Front Desk Receptionist - Eclipse Nails Lounge - Calgary
(2018-01 - 2021-11)
Served as the reliable operational anchor for a high-volume salon, executing opening/closing protocols without oversight. Demonstrated exceptional administrative flexibility by balancing multi-line phone pipelines, digital client bookings, and incoming guest greetings simultaneously during peak hours.
- Dedicated extensive personal time to learning the clinical ingredients of the salon's retail lines and answering complex customer inquiries.
- Maintained professionalism when resolving customer complaints, ensuring consistently positive customer feedback.
- Handled day-end point-of-sale (POS) financial audits and cash register balancing with complete accuracy, proving dependable oversight of the store's daily revenue.
Front Desk Receptionist - Lavish Nails Spa - Calgary
(2015-05 - 2017-11)
- Greet and welcome guests, clients, and visitors professionally.
- Answer, screen, and transfer incoming phone calls.
- Respond to emails and general inquiries.
- Schedule and manage appointments and meetings.
- Check in visitors and notify the appropriate staff members.
- Maintain visitor logs and reception records.
- Receive, sort, and distribute mail, packages, and deliveries.
- Maintain a clean, organized, and welcoming reception area.
- Handle basic administrative tasks such as filing, data entry, printing, and photocopying.
- Manage office supplies and request replenishments when needed.
- Assist customers or clients with basic questions and directions.
- Maintain confidentiality of company and customer information.
- Coordinate with other departments when assistance is required.
- Handle payments, receipts, or basic cash transactions when applicable.
- Follow workplace safety, security, and customer-service procedures.
