Ohi Thind

Customer-focused and friendly Front Desk Associate with (4 years) of experience in customer service and fitness environments. Good skills in promoting memberships, handling check-ins, and maintaining the front desk area nice & clean. Moreover, passionate about having a strong commitment to delivering exceptional member experiences.

Front Desk Associate at McDonald's (2025-10 – Present)

• Greet customers daily, ensuring a professional & welcoming environment.
• Respond to complaint of customer inquiries as well as resolving issues with professionalism.
• Advised and upsell the given target food items, which were contributing to the by-weekly or monthly sales goal.
• Handled card and cash transactions for retail services & much more.
• Maintained neat & tidy organization of the front desk and lobby area too.

Sales Associate at Bell (2022-03 – 2023-05)

• Delivered excellent customer service in a fast paced environment and with an optimistic demeanour.
• Promoted upcoming phone plans & handled customer concerns efficiently.
• Operated POS system and managed transactions accurately.
• Managed administrative duties including email communication, scheduling as well as phone support.

Diploma in Business Management – Northern College at Pures (2020-09 – 2022-01)