Scrum Master II / Release Train Engineer at Toronto-Dominion Bank (TD) (2024-09 – Present)
Serve in a dual-capacity role as Scrum Master for 2 pods and Release Train Engineer (RTE) for the Data, Analytics and Reporting Product Group comprising 5 pods.
- Facilitate Agile ceremonies and support end-to-end Agile processes for 2 pods, helping teams maintain alignment, transparency, and delivery focus.
- Partner with Product Owners, Technology Leads, and team members to support sprint planning, backlog visibility, impediment removal, and execution of committed work.
- Promote predictable flow by supporting realistic sprint planning, reducing overcommitment, and encouraging collaboration around high-priority work.
- Maintain delivery visibility through Jira reporting, team metrics, and stakeholder updates.
- Coach teams and stakeholders on Agile practices, continuous improvement, and effective team ways of working.
- Help ensure work in progress remains visible and aligned to team priorities.
- Support program-level execution across the Data, Analytics and Reporting Product Group by coordinating dependencies, timelines, and alignment across 5 pods.
- Lead and support PI readiness and quarterly PI Planning activities, helping teams prepare, align priorities, and manage cross-team dependencies.
- Facilitate Scrum of Scrums, feature syncs, system demos, release synchronization forums, and pre- and post-PI planning sessions.
- Maintain visibility of program health through Jira dashboards, dependency tracking, PI objective monitoring, and risk registers.
- Coordinate release readiness and integrated testing activities with DevOps, Security, Architecture, Product, and business partners.
- Helped assess Agile maturity, workflow, processes, and delivery metrics across the product group, contributing to the transition of 5 pods from Scrum to Kanban where work was not well suited to 2-week sprint timeboxing.
- Contributed to improvements in cycle time and work in progress through workflow optimization and delivery support.
- Support leaders, teams, and stakeholders in maintaining alignment between delivery execution and business priorities.
- Helped improve sprint predictability for the Appraisal Pod from about 75% to more than 90% through coaching and workflow optimization.
- Helped improve the Policy Pod's delivery predictability by stabilizing velocity from a highly variable range of approximately 11 to 22 ideal days to a more consistent average of 15 ideal days, reducing overcommitment and supporting more realistic sprint planning.
- Supported delivery of the FCT Portal, enabling sales colleagues to obtain automated property valuation decisions and market rent assessments before application submission in under 4 hours, contributing to a 16% increase in automated valuations within just over one month of launch.
- Contributed to the successful delivery of the Discharge Statement Portal, helping modernize solicitor and notary workflows.
Scrum Master at Toronto-Dominion Bank (TD) (2022-03 – 2024-09)
Supported 3 Agile teams by facilitating Scrum ceremonies, managing impediments, and driving continuous improvement initiatives.
- Partnered with Product Owners to support backlog management, prioritization, and execution of business and technology objectives.
- Promoted Agile practices aligned with enterprise delivery standards and team goals.
- Used Jira and Confluence to track progress, monitor team metrics, and provide delivery transparency to stakeholders.
- Coached team members on Agile practices to support collaboration, team development, and delivery effectiveness.
- Stepped in to provide Scrum Master and short-term Release Train Engineer support for the Servicing and Loyalty Product Group during a temporary coverage period.
- Supported a collaborative team culture and helped maintain focus on delivery commitments, issue resolution, and stakeholder alignment.
- Supported delivery of Stop Sell Property Taxes, an initiative associated with approximately $1.2M in estimated annual savings.
- Supported launch of Click to Renew Term Portion on Mobile, contributing to parity across Mortgage and Flexiline servicing tools and associated with more than $70M in retained customer volume within the first week.
- Supported launch of the Digital Portal for Statement Requests, improving how solicitors, notaries, and other financial institutions request and receive discharge-related statements.
Senior Manager, Workforce and Performance Management at Royal Bank of Canada (RBC) (2021-12 – 2022-02)
- Supported the Verint project team in implementing workforce management practices.
- Provided analytics and performance insights to support root-cause analysis and operational decision-making.
Professional Development at Career Break / Professional Development (2018-07 – 2021-11)
- Completed further education and professional development in analytics, Agile, and project management.
- Volunteered with the Project Management Institute Lakeshore Chapter, supporting projects and performance management initiatives.
Business Economist / Project Lead, Commercial Department at Shell, Nigeria (2013-01 – 2018-06)
- Led project economics work and developed investment decision proposals for integrated oil and gas projects.
- Contributed to commercial decisions associated with approximately $2B in additional revenue.
- Negotiated agreements and contracts that supported improved project value and commercial outcomes.
- Worked with cross-functional stakeholders to progress initiatives through formal business and governance decision stages.
Senior Commercial Advisor, Petroleum Contracts at Shell, Nigeria (2008-02 – 2013-05)
- Negotiated exploration and production agreements contributing to significant commercial value, including approximately $500M in annual revenue.
- Managed complex stakeholder relationships across commercial, legal, and partner groups.
Commercial Advisor, Projects at Shell, Nigeria (2006-02 – 2008-02)
- Worked with project teams and joint venture partners to support project progression through governance and decision gates.
- Supported structured project execution processes similar to waterfall project management disciplines.
