Olivia Rose Chan
Food Service Supervisor
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Experience
Food Service Supervisor at Kiov Incorporated (McDonalds Canada) (2024-01 – Present)
Overall management of the restaurant including planning and organizing daily operations of the restaurant.
- Overall management of the restaurant including planning and organizing daily operations of the restaurant.
- Train staff in job duties and safety procedures.
- Monitor staff performance regularly
- Ensure customer satisfaction through accurate service and quality product.
- Control cost and make changes procedures that could generate more revenue
- Ensure sanitizing standard are met
- Encourage team member to deliver excellence
Shift Manager at Golden Arches Development Corporation (McDonald's Philippines) (2022-08 – 2023-07)
Managed daily schedules, employee shifts, and time-off requests. Oversaw staff progress and ensured sales/production goals were met.
- Manage daily schedules, employee shifts, and time-off requests
- Assign duties to employees and oversee their progress
- Ensure that daily sales/production goals are met
- Count cash at the end of the shift and manage bank deposits
- Train and integrate new workers
- Provide guidance and feedback to employees when needed
- Ensure industry rules and regulations are followed
- Handle customer and employee complaints
- Resolve conflicts between employees
- Transfer products and other objects to and from the worksite on occasion.
Customer Service Representative at Inspiro Relia Inc. (2021-03 – 2021-05)
Provided customer support and managed junior customer service representatives.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Service Crew at Wealthlink Incorporated (Dunkin Donuts) (2020-01 – 2021-03)
Provided customer service including taking orders, processing bills, food preparation, and service.
- Take orders from customers and present them as requested
- Process bills for the customer and also issue them receipts
- Help with outdoor delivery or with food preparation at the kitchen, depending on what is required at any particular time
- Pack foods ordered by customers and serve them in the most efficient manner
- Set the table in an orderly manner before customers show up
Service Crew at Golden Arches Development Corporation (McDonald's) (2019-04 – 2019-12)
Provided customer service including taking orders, processing bills, food preparation, and service.
- Take orders from customers and present them as requested
- Process bills for the customer and also issue them receipts
- Help with outdoor delivery or with food preparation at the kitchen, depending on what is required at any particular time
- Pack foods ordered by customers and serve them in the most efficient manner
- Set the table in an orderly manner before customers show up
Service Crew at Gifted Hands Manpower Services Inc. (Dunkin Donuts) (2017-11 – 2019-03)
Provided customer service including taking orders, processing bills, food preparation, and service.
- Take orders from customers and present them as requested
- Process bills for the customer and also issue them receipts
- Help with outdoor delivery or with food preparation at the kitchen, depending on what is required at any particular time
- Pack foods ordered by customers and serve them in the most efficient manner
- Set the table in an orderly manner before customers show up
Service Crew at Keystone Human Resources Development Inc. (Dunkin Donuts) (2017-03 – 2017-11)
Provided customer service including taking orders, processing bills, food preparation, and service.
- Take orders from customers and present them as requested
- Process bills for the customer and also issue them receipts
- Help with outdoor delivery or with food preparation at the kitchen, depending on what is required at any particular time
- Pack foods ordered by customers and serve them in the most efficient manner
- Set the table in an orderly manner before customers show up
Service Crew at M&H Food Corporation (Henlin Mami House) (2016-07 – 2017-02)
Provided customer service including taking orders, processing bills, food preparation, and service.
- Take orders from customers and present them as requested
- Process bills for the customer and also issue them receipts
- Help with outdoor delivery or with food preparation at the kitchen, depending on what is required at any particular time
- Pack foods ordered by customers and serve them in the most efficient manner
- Set the table in an orderly manner before customers show up
Education
Bachelor of Science in Tourism Management – Polytechnic University of the Philippines (2017 – 2022)
High School Diploma – Bonifacio Javier National High School (2009 – 2013)
Elementary Diploma – Hulo Elementary School (2004 – 2009)
