Olu Gbenga

Detail-oriented Administrative and Client Service professional with 15+ years' experience in customer escalation, office coordination, and program management. Proven track record resolving complaints, maintaining accurate records, and supporting team efficiency in fast-paced environments. Skilled in Microsoft Office, data entry, scheduling, and stakeholder communication.

Seeking an Administrative Assistant role in Saskatoon to leverage strong organizational skills and commitment to excellent service.

Customer Relationship Associate / Escalation Specialist - HGS (Canada)

(2022-11 - 2026-04)

• Resolved 40+ escalated customer issues weekly with 95% satisfaction rate
• Maintain accurate customer records and update account information
• Handle escalated customer issues and provide timely, effective resolutions
• Identify customer needs and recommend appropriate solutions
• Ensure compliance with company policies and confidentiality standards
• Build and maintain strong customer relationships to improve retention
• Participate in training sessions, coaching, and team meetings

Program Manager - Peace and Life Enhancement Initiative International - Nigeria

(2011-11 - 2022-10)

• Coordinated health programs reaching 10+ LGAs and 50,000+ community members
• Coordinated community health programs across multiple local government areas
• Monitored TB, malaria, and HIV/AIDS programs to improve public health outcomes
• Conducted home visits and community sensitization campaigns
• Supervised data collection, reporting, and program evaluation activities
• Coordinated youth empowerment and vocational training programs
• Improved healthcare access and program participation across rural communities

State Focal Person – Community-Led Monitoring Program - NEPWAN / UNAIDS-Nigeria - Nigeria

(2020-09 - 2021-09)

• Trained and supervised 6 data collectors on monitoring tools and reporting systems
• Coordinated data collection between field teams and health facilities
• Prepared weekly and monthly reports for national program evaluation
• Field supervision of activities across 3 local government areas

Project Assistant - Hats Investment and Promotions Ltd - Nigeria

(2010-03 - 2011-06)

• Assisted in warehouse setup and logistics coordination
• Supported distribution operations and supply chain activities
• Helped expand sales locations and improve product distribution

Administrative Officer - Deltonprints Promotions Ltd. - Nigeria

(2005-01 - 2008-08)

• Managed records for 200+ clients and coordinated 20+ meetings monthly
• Managed confidential documents, reports, and administrative records
• Supported financial processing, expense tracking, and reporting
• Coordinated meetings, travel arrangements, and office logistics
• Assisted with recruitment, onboarding, and general HR administration

Volunteer - Canadian Red Cross Society

(2023-01)

MA - International Development Management - University of Manchester (2009)

MBA - Marketing Management - Lagos State University (2006)

Diploma - Corporate Managerial Administration - Nigerian College of Administration (2001)