Olusola Matanmi

A diploma holder with over 4 years work experience in Administrative and leadership role in Banking Operation, and Bank Cash Management with high focus on Customer and Team collaboration. Strong attention to detail, analytical, problem solving and decision-making skills. Currently undergoing a post-graduate diploma from Manitoba Institute of Trade and Technology, International Business Management and preparing for my Certified Business Analysis Professional Certification at International Institute of Business Analysis in Canada.

Fidelity Bank Limited

Branch Operation Supervisor / Administrative Officer 08/2019 – 03/2023

Fidelity Bank Limited

Branch Operation Supervisor / Administrative Officer 08/2019 – 03/2023

 Preparation of operation brief for region management staff.

 Organizing and controlling department operation activities by providing administrative supports.

 Implementation of operation internal policies and procedures.

 Maintenance of sufficient inventory supplies.

 Managing and negotiating vendor’s contract.

 Ensuring and safeguarding all electronic data.

 Follow up to recover all known service failure/bad service rendered by branch staff.

 Engage customers on phone to elicit information on services improvement.

 Analyse customer call logs to identify areas of operations/ services that needs improvement.

 Assigning of Customers complaint to appropriate unit for prompt and proper resolution.

Ensuring that services are delivered within stipulated TAT (Turnaround Time) at the branches.

Ecobank Nigerian Plc 03/2018 – 07/2019

Administrative Assistant.

 Greeting of visitors and answering of calls.

 Coordination of staff meeting.

Making adjustment to staff schedules and updating master calendar.

Writing down of minutes and meeting summaries.

 Filing of forms and documents.

 Sending of invoices and collecting of receipts.

 Picking of supplies and office equipment.

Post Graduate Diploma International Business management- in view

Advance Diploma in Modelling and Analytic in Supply Chain Management in view

Higher National Diploma Business Administration -2002

National Diploma Business Administration -1998

Senior School leaving certificate -1996