Omaima Ismail

Medical Office Assistant and Health Unit Coordinator with two years of experience supporting a busy community clinic with approximately 6,200 patients. Experienced with Profile EMR, patient registration, scheduling, referrals, medical records and e-fax processing. Calm, organized and welcoming, with careful attention to accuracy and patient confidentiality. Now living in Kelowna and looking for a long-term position in healthcare.

Medical Office Assistant and Receptionist at Lower Columbia Community Health Centre (2024-10 – 2026-09)

• Welcomed and registered patients, verified demographics and maintained accurate electronic charts in Profile EMR.
• Managed a busy front desk, multi-line phones, clinic email and patient inquiries, directing urgent and routine requests to the appropriate team member.
• Booked and confirmed appointments and handled recalls, cancellations, reminders and short-notice provider schedule changes.
• Processed referrals, consult reports, diagnostic requisitions, incoming e-faxes and outside records, and followed up on outgoing specialist referrals.
• Worked closely with physicians, RNs, LPNs, social workers and physiotherapists to support patient care and daily clinic operations.

Deputy Voting Officer and Voting Officer at Elections BC and Elections Canada (2013 – 2021)

• Registered voters, answered public inquiries and handled confidential documents accurately while following strict procedures during high-volume elections.

Diploma in Medical Office Administration - Health Unit Coordinator – Sundance College (2025-01)

Bachelor's Degree in Optometry and Visual Science – Al Neelain University (2009)