Founder / Professional Photographer at OS Photography (2009-05 – Present)
- Professionally edit photos using Adobe Photoshop and other photo editing programs.
- Managed sales, marketing, and communication strategies to drive customer engagement and brand visibility.
- Generate new income through social media and digital marketing: Facebook, Instagram, TikTok and Google.
- Contacted and followed up with customers to secure appointments through in-person, phone, and email interactions.
- Designed and managed company website to enhance user experience.
- Managed taxes, budgets, filing, and contracts for the business.
- Coordinated events and schedules to streamline operations for both short-term and long-term projects.
- Highly organized, strong willingness to learn new concepts, creative ability to handle large groups of people.
Fraud Analyst at Rogers Communications Inc. (2008-08 – 2014-09)
- Identified, reported and curtailed new fraud trends as they developed.
- Responded to internal and external inquiries from customers, regulatory bodies, and employees concerning fraudulent issues affecting the organization and their customers.
- Monitored network for new subscribers and high-risk usage to minimize losses while maintaining a strong customer service focus.
- Consistently met quantitative and qualitative targets in a dynamic corporate environment, ensuring timely follow-up on investigations and staying updated on changing procedures.
- Utilized programs such as Maestro, Vision 21, SGI, Nikira, FRED, and NFDB to enhance operational efficiency.
- Managed deadlines and multitasked effectively while providing solutions to problems and supporting manager and colleagues in a fast-paced work environment.
Accounts Receivable Specialist at Rogers Communications Inc. (2004-05 – 2008-08)
- Contacted customers to arrange timely payment of outstanding balances, using a quality customer service approach.
- Followed up promptly with customers on commitments related to billing and account reconciliation.
- Responded to, and investigated customer queries, providing accurate information related to billing and payment terms.
- Analyzed and reconciled customer accounts to determine validity of balance owing and/or need for adjustment.
- Monitored call volume, optimized resource utilization, resolved escalations, and evaluated call quality.
- Conducted quality sit-ins and verified data to enable management in resolving escalation issues.
