Omkar Patel

IT professional with a Post-Baccalaureate Diploma in IT & Data Analytics and hands-on experience building and troubleshooting full-stack applications, databases, and cloud-integrated tools. Combines technical problem-solving with over two years of frontline customer service experience, resolving issues calmly and clearly for people under pressure. Comfortable working independently to diagnose, document, and fix technical problems, with a strong foundation in databases, networking concepts, and software troubleshooting.

Administrative & Operations Coordinator (Concierge) - Sunrise Senior Living - North Vancouver, BC

(2024-01)

• Resolved technology and operational issues for residents, families, and staff, as measured by consistent same-day turnaround, by troubleshooting hardware, scheduling systems, and communication tools under time pressure
• Maintained accurate, audit-ready digital records and administrative systems, as measured by consistently clean internal reviews, by applying structured documentation practices similar to IT ticket tracking
• Delivered a consistently positive support experience to a broad range of stakeholders, as measured by direct feedback from residents and families, by communicating clearly and staying composed while resolving multiple concurrent issues

Cook / Server / Bartender - Boston Pizza - Metro Vancouver, BC

• Maintained fast, accurate service standards, as measured by consistent customer satisfaction during peak volume, by prioritizing multiple concurrent demands in a high-pressure environment
• De-escalated and resolved customer concerns on the spot, as measured by repeat customer relationships, by communicating clearly and staying calm under pressure

Business Development Associate - Purusham Garments Pvt Ltd - Mumbai, India

(2021-09 - 2022-11)

• Strengthened client relationships and reporting accuracy, as measured by positive client retention, by developing structured written and verbal communication practices

Quality Analyst - Primus Global Technologies Pvt Ltd - India

(2020-07 - 2021-08)

• Improved software reliability ahead of release, as measured by clear, actionable defect reports accepted by development teams, by executing structured test cases and root-cause troubleshooting across multiple applications
• Reduced miscommunication between QA and development, as measured by faster defect resolution turnaround, by documenting issues clearly and communicating technical findings to both technical and non-technical stakeholders

Intern — Machine Learning & AI - ExpertsHub - India

(2019-07 - 2019-12)

• Worked on live industry projects applying machine learning and AI tools and technologies
• Gained early hands-on exposure to real-world data and model development workflows

Post-Baccalaureate Diploma - IT & Data Analytics - Douglas College (2026-05)

Bachelor of Computer Applications - Computer Applications - Atharva Institute of Information Technology (2019)

UI/UX Design Certification - UI/UX Design