Territory Sales Representative - TruGreen Lawncare - London, Ontario
(2026-03 - 2026-06)
- Developed relationships with residential and commercial clients to enhance service satisfaction.
- Conducted detailed property assessments to determine appropriate lawn care solutions.
- Presented customized service plans to clients based on specific lawn health needs.
- Collaborated with team members to streamline service delivery and improve efficiency.
- Educated clients on proper lawn maintenance techniques and product usage guidelines.
- Managed complex sales cycles from initial contact to closing, with a focus on long-term success.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Calling Agent | Sales | Volunteer Interpreter - Alyana Market Solutions - London, ON
(2025-01)
- Conducted outbound calls to engage potential clients, and promote services.
- Prioritized accuracy when translating written material into another language.
- Offered support in developing strategies for effective communication across cultures.
- Communicated effectively with clients regarding their individual needs and preferences.
- Interpreted conference calls and other workplace communications in real time.
- Assists in managing workflow and daily tasks.
- Participated in training sessions to refine sales techniques and improve performance.
- Expanded bottom-line profit opportunities, cold-calling and following up with leads to secure new revenue.
Associate Travel Counselor - American Express Global Business Travel - Mississauga, ON
(2024-01 - 2025-02)
- Handled customer inquiries regarding existing reservations or modifications to existing bookings.
- Consulted with clients on available options for airfare, hotel accommodations and car rentals.
- Searched for the best deals on hotels, cruises, flights and vacation packages.
- Resolved customer complaints in a timely manner while ensuring satisfaction of clientele.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Assisted customers in selecting appropriate packages for their travel needs.
Customer Service Advisor - Concentrix - London, ON
(2019-10 - 2023-07)
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided personalized product recommendations to enhance customer satisfaction.
- Upsold additional items based on customer interests and needs.
General Labor - Canada Post; Quantum Inc - Mississauga, ON
(2018-06 - 2018-08)
- Supported production line operations by providing necessary material resources and supplies.
- Executed manual labor tasks including lifting, carrying, pushing and pulling objects up to 50 lbs. on a regular basis.
- Assisted in the assembly process by preparing parts prior to assembly line operations.
- Used scanners to track parcel information, condition or receipt.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Volunteer - Phoenix Auto Services - Windsor, ON
(2016-06 - 2016-08)
- Provided assistance to staff in the daily operations of the organization.
- Assisted with data entry projects to update organizational databases.
- Entered data into computer systems, updating records and files with new information.
- Administered operating budgets, enforcing internal expense-monitoring controls.
General Labor - Modern Staffing - Windsor, ON
(2015-06 - 2015-08)
- Maintained cleanliness and organization of warehouse environment.
- Completed daily paperwork accurately to document progress or changes made during shift.
- Loaded items onto conveyors for processing or packing in accordance with established procedures.
- Followed all company policies related to quality assurance standards.
Cashier/Mobile Repair Technician - Devonshire Mall; Moblinq - Windsor, ON
(2013-06 - 2013-08)
- Greeted customers and answered any questions they had about the store's products and services.
- Performed diagnostic tests on mobile devices to identify and troubleshoot issues.
- Replaced broken parts such as LCD screens, motherboards and batteries in mobile devices.
- Inspected returned products for warranty-related defects or damage.
- Maintained work area and kept cash drawer organized.
Customer Service Clerk/Cashier/Sales Representative - University Copiers - Windsor, ON
(2012-06 - 2012-09)
- Greeted customers and provided assistance with inquiries.
- Processed customer orders and payments accurately and promptly.
- Assisted in setting up printing jobs, including selecting paper, adjusting print settings and loading paper into printers.
- Maintained a clean work environment and organized materials for efficient operations.
- Ensured compliance with safety regulations during all stages of the printing process.
- Responsible for troubleshooting any problems that arose with the digital printing process or equipment.
