Oudom He

I have two years of hands-on experience in customer service and hospitality, I excel at delivering exceptional service and creating positive guest experiences. I am thrilled about the prospect of joining your company and being part of your team, contributing to your business success. I have obtained the required certification.

Clerk

Ruckledge General Store - Nanaimo, BC

November 2023 to April 2024

• Assist customers by providing excellent customer service, including greeting, answering inquiries, and finding products.
• I guide customers to find the items they need, ensuring a delightful shopping experience by proactively offering assistance and promptly directing them to designated aisles. This results in positive feedback.
• I stock supplies overnight at Ruckledge General Store, ensuring the availability of essential items for customers.
• Gas prices will be adjusted by four cents per gallon on Monday and Wednesday at midnight. To ensure accuracy, the gas computer will update the price at the fuel pump.
• Provides courteous customer service. I listen to and address complaints, then report to my manager to restore customer confidence.
• I maintain the cleanliness and organization of Ruckledge General Store overnight to provide a safe and pleasant shopping environment.
• Retail merchandising involves product rotation, facing, and creating attractive displays to increase sales.
• I am skilled in precise inventory management through routine inspections and effective team coordination.
• Capable of completing tasks efficiently and on time. I am skilled in prioritizing and organizing workflows.
• Perform aisle stockings as necessary.
• Perform and complete various tasks as management requires to contribute to the company's success.
• Work independently with self-motivation and accountability, prioritize workload, and solve problems with focus and productivity.

Fine Dining Server

Discovery Room - Nanaimo, BC

October 2022 to March 2024

• Operated cash registers and handled cash and credit card transactions with accuracyand efficiency.
• Provided exceptional customer service to patrons, greeting them warmly, answering their questions,

and addressing any concerns or complaints in a prompt and courteous manner.

• Collaborated with colleagues to ensure smooth dining operations, including taking customer orders,

serving food and beverages, and clearing tables in a timely and efficient manner.

• Maintained a clean and organized dining area, including setting and resetting tables, ensuring adequate supplies were available, and performing cleaning duties.
• Developed strong communication and teamwork skills, working collaboratively with colleagues to ensure that all aspects of dining operations ran smoothly and efficiently.
• Assisted with training new servers, sharing my knowledge and expertise to ensure that they were able to provide exceptional customer service and perform their duties effectively.
• Demonstratedstrong time management skills, working efficiently to ensurethat customerorders were prepared and served promptly and accurately.

Clerk

Nicol street shell - Nanaimo, BC

March 2022 to November 2022

• Assistedcustomers by providing excellent service, including greeting, addressing inquiries, and offering guidance to personalized products if needed.
• Managed cash transactions and operated point-of-sale systems. Processed payments and promptly issued receipts when required.
• Workedcollaboratively with colleagues to ensure that all store operations ran smoothly and efficiently,

including assisting with restocking and helping with customer inquiries.

• Restocked shelves and organized merchandise to maintain a visually appealing and well-stocked store environment,contributing to increasedsales and customer satisfaction.
• Record freezer and refrigerator temperatures in the temperature log to comply with food safety regulations and maintain optimal storage conditions for perishable items.
• Managedinventory by monitoring stock levels and ordering new merchandiseas neededto ensure sufficient inventory.
• Providedexceptional customer service by warmly greeting customers, answering their questions, and promptly addressing any concerns or complaints.
• Maintaineda clean and organized workspace by regularly performing cleaning duties, including sweeping, mopping, and wiping down surfaces.

Barista

Today Coffee Shop - Phnom Penh

February 2021 to January 2022

• Prepared and served high-quality coffee and espresso drinks, consistently meeting customer expectations and providing exceptional service.
• Demonstrated strong knowledge of coffee, including different brewing methods, types of beans, and roasting techniques, providing customers with recommendations based on their preferences.
• Operated and maintained coffee-making equipment, ensuring that all machines were clean, properly calibrated, and functioning at peak performance.
• Managed inventory by monitoring stock levels and ordering new supplies as needed, ensuring that coffee and related supplies were always available.
• Worked efficiently and collaboratively with colleagues to ensure that all coffee orders were prepared and served promptly andaccurately,while also maintaining a clean and organized workplace.
• Developedstrongcustomer service and communication skills, greeting customers warmly, answering their questions, and addressing any concerns or complaints in a prompt and courteous manner.
• Assisted with training new baristas, sharing my knowledge and expertise to ensure that they were able to provide exceptional customer service and prepare coffee and espresso drinks to high standards.

Bachelor's in Hospitality Management

Vancouver island university - Nanaimo, BC

August 2022 to Present

High school diploma or GED

Beltei International School - Phnom Penh

January 2015 to December 2021

Associate's degree in English

Austrialia Center for Education - Phnom Penh

March 2016 to April 2020