Oyen Desire

Telecommunication technician

Talent

OttawaMember since March 24, 2026

Results-orientedStrategic thinking and decision-makingComputerised testing systemsTeam coordination and leadershipProcess improvementOrganisational skillsAdaptability and Agile thinkingEfficient and creative with problem solvingAnalytical and problem-solving skillsCross-functional collaborationEquipment maintenanceTroubleshootingSafety protocols

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Results-orientedStrategic thinking and decision-makingComputerised testing systemsTeam coordination and leadershipProcess improvement

About

Results-driven professional with hands-on experience in site operations and technical support. Strong team collaborator with the flexibility to adapt to evolving requirements. Skilled in equipment maintenance, troubleshooting, and strict adherence to safety protocols. Recognised for reliability, problem-solving abilities, and consistent delivery of high-quality results. Seeking a Telecommunications Technician position where technical expertise contributes to outstanding project outcomes.

Experience

Telecom site technician at High Quality Ltd (2022-12 – 2025-05)

Telecoms-installation-commissioning-deployment

Provided on-site technical support at the commissioning stage and issue troubleshooting for microwave, thus minimising network outage by 30%.
Performed more than 200 microwave commissioning/installation quality checking, 98% of getting through.
Mitigated issues and troubleshooting outages in test and maintenance phases, bringing service to operational within SLA 95% of time.
Provided technical support, preventive maintenance and system upgrades that increased network performance KPIs by 15%.
Supported the Engineering Manager with engineer implementation plans and execution, including managing 5-10 sub-contractor teams to ensure work was performed in a timely and quality manner.
Telecoms enterprise specialized in installation, commissioning, deployment.

Field service technician at Ericsson Cameroon (2015-12 – 2022-11)

Managed services

Oversaw deployment of 150+ mobile sites, achieving 100% rollout delivery targets.
Increased network availability to 99% through preventive maintenance and swift fault resolution.
Reduced average alarm resolution time by 30%.
Maintained a zero-incident safety record for over 5 years.
Strengthened vendor partnerships to enhance SLAs and uptime.
Conducted audits and improved KPI tracking and executive reporting.