Paige Phillips

Results-driven sales and automotive finance professional with over 10 years of experience in automotive retail, including seven years as a Finance Manager. Proven track record of driving revenue growth, building strong client relationships, coaching team members, and delivering exceptional customer experiences. Experienced collaborating with dealership leadership, managing financing solutions, and exceeding sales targets.

Recognized for strategic thinking, relationship management, and the ability to lead through influence while consistently achieving business objectives.

Home Comfort Advisor at Action Furnace (2026-04 – Present)

• Manage a designated sales territory, building strong relationships with homeowners through a consultative, needs-based sales approach.
• Consistently identify opportunities to grow market share by generating new business, following up on leads, and converting competitive quotes into sales.
• Conduct in-home consultations to assess customer needs, recommend customized HVAC solutions, and educate clients on product features, financing options, energy efficiency, and long-term value.
• Develop and execute strategic follow-up plans to improve customer engagement, increase close rates, and strengthen long-term client relationships.
• Differentiate premium products and services by effectively communicating value, installation quality, warranty coverage, and overall customer experience in highly competitive markets.
• Partner closely with installation, operations, and customer service teams to ensure seamless project execution and an exceptional customer experience from initial consultation through installation.
• Resolve customer concerns and complex sales situations professionally while maintaining a strong focus on customer satisfaction and business outcomes.
• Analyze customer needs, budgets, and financing options to recommend tailored solutions that align with both customer goals and company objectives.

Finance Manager at Precision Hyundai (2020-01 – 2026-04)

• Consistently exceeded finance and insurance sales targets while maintaining compliance.
• Built strong relationships with customers, lenders, and dealership leadership.
• Structured financing solutions tailored to customer needs while maximizing dealership profitability.
• Coached and mentored sales staff on finance products, compliance, and customer experience.
• Managed lender relationships and negotiated financing approvals.
• Maintained high CSI (Customer Satisfaction Index) scores through exceptional service.
• Worked collaboratively with sales managers to increase vehicle sales and finance penetration.
• Resolved customer concerns and complex financing situations professionally.

Product Advisor at Precision Hyundai (2017-09 – 2020-01)

• Build lasting relationships with prospects and customers by asking questions that engage emotion
• Maintain extensive product knowledge on Hyundai's as well as competition
• Effectively guiding the guest through our sales process
• Meet and Greet
• Walk around
• Demonstration Drive
• Negotiation
• Closing
• Demonstrating vehicle features that are important to and will benefit the guest
• Find new ways to market myself and promote my business externally
• Implementing and following an effective follow up process with sold and unsold customers
• Addressing primary objections and concerns of the guest
• Booking appointments
• Cold calling/ emailing

Store Sales Manager at The Children's Place (2012-05 – 2017-08)

• Responsible for the overall leadership and development of the store and staff
• Build a high performing team dedicated to achieving results and supporting company strategies
• Responsible for overall customer satisfaction
• Energetically communicate store goals and monitor the progress of team members
• Efficiently direct the planning and execution of floor sets to company standards
• Ensure completion of weekly promotions, window displays and merchandising
• Interview, hire and retain top talent for key positions in the store and district
• Effectively construct plans and schedules for high volume times
• Complete any last minute company directions in an urgent manner
• Inspire and motivate a team of 15+

High School Diploma – Lord Beaverbrook High School (2009-06)