Team Leader - Vecova - Calgary, Alberta
(2024-03 - 2025-03)
- Supervised a team by providing strong leadership and guidance.
- Hired and trained new employees to ensure they are equipped to work effectively in their roles.
- Served as a liaison between relief team, Team Leaders and permanent staff members to ensure all staff absences are filled and adequate staffing is maintained.
- Conducted performance reviews and supervision meetings with frontline staff members.
- Maintained accurate documentation and reporting of incidents.
- Responded to emergencies and crisis, ensuring the safety and security of clients and staff.
- Facilitated team meetings and fostered an inclusive environment to ensure all team members feel comfortable sharing their ideas and perspectives.
- Addressed any conflicts or disagreements within the team very constructively and professionally.
- Maintained a supportive and positive environment that fostered teamwork and collaboration.
Relief Midnight Crisis Line Worker - Distress Centre - Calgary, Alberta
(2024-02 - 2024-12)
- Answered incoming calls on crisis and partner lines.
- Provided compassionate, empathetic and non-judgemental support to service users.
- Followed established frameworks to assess suicide risk and other safety concerns.
- Developed safety plans in collaboration with the caller to ensure safety.
- Communicated effectively with the Contact Centre Cordinator to deescalate high-risk situations.
- Attended scheduled training sessions and team meetings to stay updated on best practices.
- Provided coaching and guidance to new responders.
Service Coordinator - YWCA Edmonton - Edmonton, Canada
(2021-03 - 2023-06)
- Prepared individualized budget proposals.
- Worked collaboratively with families, funder representatives, and other community agencies to assess the needs of each individual.
- Conducted intake procedures for the individuals and their families.
- Conducted recruitment and hiring processes for support staff.
- Ensured adequate level of staffing are maintained.
- Supervised direct support staff working with each individual.
- Coordinated staff's schedules in accordance with individuals' contractual hours.
- Reviewed and authorized bi-weekly payroll submissions.
- Attended all regular department meetings.
- Provided case management to the individuals and families by ensuring that all files are up-to-date inclusive of all written documentation.
- Provided conflict resolution to support staff and/ or families.
- Conducted individualized service planning meetings with individuals, families, support staff and funding bodies.
Manager/Team Leader - Mirka Care Services - Edmonton, Canada
(2018-06 - 2021-02)
- Efficiently managed group homes for residents with developmental disabilities and behavioural challenges.
- Successfully developed and implemented person-centered support plans for people-in-care.
- Strategically allocated and administered budget to optimize use of resources and control costs as well as assisted residents with personal finances.
- Responded 24/7 to emergencies and guidance.
- Instituted systems at the facility to oversee residents' nutritional needs and special diets and the storage and disposal of medications.
- Recruited, trained, scheduled and evaluated staff in accordance with approved human resources policies.
- Ensured that the team is working according the standards for the health and safety.
- Participated in the development of identification and definition of the person-in care's personal goals.
- Encouraged clients to exercise their individual rights and responsibilities in making positive choices.
- Supported and at times lead the practical complex behaviour management and risk assessments of person-in-care.
- Completed motivational and functional assessments of person-in-care.
- Observed and recognized behavioural changes in clients.
- Properly maintained clear and objective records as well as prepared any required reports and documentations such as timesheets /pay administration, employee WCB reports, monthly/weekly reports, quality of service review and critical incident reports.
- Developed and implemented crisis intervention strategies
Community Specialist - Alberta Adaptabilities Association - Edmonton, Canada
(2017-09 - 2018-06)
- Planned and implemented programs to support clients to connect with the community.
- Provided direct and purposeful support in an engaging, fun and safe environment.
- Suggested and implemented behavioural management strategies.
- Worked with children and families to strengthen parent/child relationships.
- Facilitated fully engaging activities and coaching with clients.
- Maintained the overall cleanliness and organization of the facility.
- Empowered clients to create meaningful days and achieve their daily goals.
- Administered medications, prepared and maintained reports and other documentation as required, participated in the daily debrief meetings with the supervisor and coworkers.
- Developed and facilitated genuine relationships with clients and their families.
- Implemented crisis intervention strategies.
- Arranged for referrals to other agencies and programs where appropriate.
Community Support Worker - SKILLS Society - Edmonton, Canada
(2014-10 - 2017-08)
- Implemented person-centered plans based on the needs of the individuals
- Administered medications, prepared healthy meals for clients, provided personal care to clients, took clients to Doctor's appointments, day programs and other outings.
- Assisted individuals with behaviour challenges by implementing restrictive procedures and other behaviour management program plans
- Maintained client's files with consultation notes, medical assessments and person-centered plan goals
- Attended staff meetings and training programs as directed by the management.
- Provided supportive counselling to the individuals
- Implemented conflict resolution skills
- Maintained the overall cleanliness and organization of the facility.
- Build positive relationships with clients and community members.
- Upheld client safety standards in all tasks and activities.
Behaviour Interventionist - Center for autism services Alberta - Edmonton, Canada
(2014-09 - 2016-08)
- Worked one-to-one with children diagnosed with ASD (age 2 years - 7 years) in their home and classroom settings.
- Collaborated with a team of clinicians: Psychologist, Speech language pathologist and Occupational therapist to develop and implemented service plan based upon family goals.
- Implemented behaviour therapy intervention using a parent teaching model with a play-based focus.
- Provided learning opportunities by demonstrating and modelling activities that support children's brain development and functioning.
- Provided consultation services to families and their children.
- Modeled approved strategies for caregivers and family members to generalize learning and support positive child development.
- Maintained communication log notes, data sheets, ABC behaviour management sheets, completed progress reports and other required documents.
- Connected families with community resources.
- Conducted weekly home visits based upon family needs and attended client meetings.
