Para Kaur

Results-driven hospitality professional with international and Canadian hotel experience, a Bachelor of Hotel Management, and a Post-Degree Diploma in Applied Tourism and Hospitality Management from Camosun College.

Experienced Front Desk

Supervisor with proven success leading front-line teams, delivering exceptional guest experiences, managing daily operations, resolving complex customer concerns, training employees, and overseeing inventory and operational processes. Recognized for strong leadership, problem-solving abilities, and a commitment to service excellence in fast-paced, guest-focused environments.

FRONT DESK SUPERVISOR at Coast Parksville Hotel (2025-07 – Present)

• Supervise daily front office operations and guest service delivery in a high-volume hospitality environment.
• Lead, coach, and support front-line employees to ensure exceptional guest experiences and consistent service standards.
• Coordinate staff scheduling, shift coverage, and operational priorities to maintain efficient daily operations.
• Manage inventory ordering and stock levels for operational supplies, ensuring uninterrupted service and cost-effective inventory control.
• Train and onboard new employees while supporting ongoing staff development and performance improvement.
• Handle guest escalations, complaints, and service recovery situations with professionalism, empathy, and sound judgment.
• Collaborate closely with housekeeping, maintenance, sales, and management teams to ensure seamless operations.
• Monitor room inventory, occupancy levels, reservations, and overbooking situations to maximize revenue opportunities and guest satisfaction.
• Act as Manager on Duty during leadership absences, making operational decisions and supporting business objectives.
• Maintain operational standards, cleanliness, safety, and compliance throughout guest-facing areas.
• Develop operational procedures and communication tools that improve team accountability and efficiency.
• Support management in achieving departmental goals related to guest satisfaction, productivity, and operational performance.
• Successfully managed sold-out periods and overbooking situations while maintaining high guest satisfaction levels.
• Improved operational efficiency through effective communication processes and team coordination.
• Consistently resolved complex guest concerns and service recovery situations, resulting in positive guest outcomes.
• Supported revenue optimization through inventory control, reservation oversight, and occupancy management.

GUEST SERVICES ASSOCIATE / FOOD & BEVERAGE ASSOCIATE at Delta Hotels by Marriott Victoria Ocean Pointe Resort (2024-05 – 2025-06)

Positions Held: Food Runner, Host, In-Room Dining Server, Patio Server

• Delivered exceptional guest experiences while maintaining Marriott brand standards.
• Worked effectively across multiple departments, demonstrating flexibility and adaptability.
• Developed strong communication, teamwork, and problem-solving skills in a luxury hospitality environment.
• Supported restaurant and in-room dining operations during high-volume periods.
• Built a strong understanding of guest engagement, service excellence, and customer satisfaction.
• Collaborated with team members to ensure smooth operations and memorable guest experiences.

HOSPITALITY MANAGEMENT INTERN at Novotel Hotel Chandigarh (2022-04 – 2022-07)

• Completed a four-month operational internship within an international hotel brand.
• Gained hands-on experience in Front Office, Housekeeping, Food & Beverage Service, and Hotel Operations.
• Assisted teams in delivering exceptional guest experiences and maintaining brand standards.
• Developed foundational knowledge of hotel operations, guest relations, and service excellence.

Post-Degree Diploma in Applied Tourism and Hospitality Management – Camosun College (2024)

Bachelor of Hotel Management in Hotel Management – Punjab, India