Parag Dhande
Retail Business & Customer Experience specialist
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About
Hi, I am a professional with over 17 years of experience in sales & service retail business, customer experience, spare parts retail, warranty operations, manpower excellence. I am currently pursuing full time MBA at Ted Rogers School of Management and also looking for part time work opportunity, where I can leverage my previous work experience and significantly contribute to business improvement.
Experience
District Manager, Aftersales at Bajaj Auto Ltd, Mumbai (Jan 2019 to Apr 2023)
Aftersales customer satisfaction (NPS) and business improvement
Spare parts operations and retail improvement
Customer complaints reduction
Allied businesses improvement
Timely delivery of vehicles
Productivity improvement
District Manager, Aftersales at Renault, Mumbai (May 2014 to Jan 2019)
Aftersales customer satisfaction (NPS) and business improvement
Customer complaints reduction
Spare parts operations and retail improvement
Allied businesses improvement
Timely delivery of vehicles
Productivity improvement
National Coordinator for Warranty Operations at Tata Motors (Dec 2011 to May 2014)
Warranty process improvement
Product improvement by coordination with field team & plant team
Reducing warranty loss at dealers
Improvement warranty process compliance
Sr Officer Body & Paint at Toyota (Nov 2009 to Nov 2011)
Body and paint manpower training
Service Adviser training
Body and paint business development
Deputy Manager, Paintshop at Hero Moto Corp (Jul 2005 to Oct 2009)
Paintshop shopfloor operations
Improvement in Productivity, Quality, Cost reduction, Delivery timelines, Manpower training, Safety
Education
Current
Full Time MBA at Ted Rogers School of Management, Toronto. from May 2023 to Aug 2024.
Previous
BTech in Chemical technology from Mumbai University. Completed in 2005.
