Parmpreet Kaur

Customer-focused retail professional with 4+ years of experience in supervisory, customer service, and cash handling roles. Proven ability to lead teams, train employees, maintain cash accuracy, resolve customer concerns, and deliver exceptional guest service in high-volume environments. Strong organizational, communication, and problem-solving skills with experience in POS systems, merchandising, retail operations, and client support.

Receptionist - Panel Physician Clinic - Toronto, ON

(2025-03)

• Provide friendly and professional front desk service to patients and visitors.
• Answer calls, schedule appointments, and manage daily front desk operations.
• Maintain accurate records and confidential information.
• Assist clients with inquiries and ensure a welcoming experience.

Client Experience Associate - External Transfers - Wealthsimple

(2025-10)

• Deliver exceptional customer service through phone, email, and chat.
• Resolve client inquiries efficiently while maintaining service quality.
• Maintain accurate documentation and collaborate with cross-functional teams.
• Educate clients on products, services, and account processes.

Supervisor - Harvey's - Newmarket, ON

(2021-07 - 2025-09)

• Managed daily operations, cash balancing, and shift reports.
• Delivered exceptional customer service in a fast-paced environment.
• Trained staff and resolved guest concerns.
• Maintained company standards and operational accuracy.

Diploma - Business Marketing - Humber College (2020 - 2021)