Patel Sohal

Results-driven Retail Store Manager with about 4 years of experience overseeing operations in food, liquor, and gas station environments across the U.S. Skilled in staff leadership, inventory control, customer service excellence, and sales growth strategies. Proven ability to manage day-to-day operations, optimize resources, and drive profitability while ensuring compliance with safety, regulatory, and company standards.

Adept at training and motivating teams, implementing effective merchandising strategies, and building strong vendor and customer relationships. Recognized for creating streamlined operations, reducing shrinkage, and enhancing customer satisfaction through proactive problem-solving and hands-on leadership.

Store Supervisor at Suju's Coffee & Tea (2023-01 – 2024-10)

• Supervise daily store operations to ensure smooth workflow and excellent customer service.
• Train, mentor, and support baristas and team members to maintain consistent service standards.
• Monitor staff performance, provide feedback, and schedule shifts to ensure adequate coverage.
• Handle customer inquiries, complaints, and special requests in a professional and timely manner.
• Oversee cash handling, daily sales reconciliation, and maintain accurate financial records.
• Ensure compliance with health, safety, and sanitation standards in food and beverage preparation.
• Maintain stock levels, monitor inventory usage, and place supply orders as needed.
• Assist with new staff onboarding and ensure proper adherence to company policies and procedures.
• Uphold quality control for beverages, food items, and presentation standards.
• Promote and implement upselling techniques to increase sales and customer satisfaction.
• Support the Store Manager in meeting sales goals and operational targets.
• Ensure the store environment remains clean, welcoming, and aligned with brand standards.
• Coordinate with vendors and service providers for equipment maintenance and deliveries.
• Generate and review daily/weekly reports to track store performance and productivity.
• Act as the point of contact in the absence of the Store Manager, making key operational decisions.

Store Manager at GAS and SHOP (2016-03 – 2017-06)

• Managed daily convenience store and gas station operations.
• Supervised fueling activities and ensured pump accuracy.
• Oversaw staff hiring, training, and scheduling.
• Conducted daily cash reconciliation and prepared bank deposits.
• Monitored fuel inventory and coordinated with suppliers for deliveries.
• Maintained accurate POS records and transaction reporting.
• Ensured compliance with fire, health, and environmental regulations.
• Trained staff on emergency and safety protocols.
• Implemented in-store promotions to increase foot traffic.
• Managed customer relationships, resolving disputes professionally.
• Oversaw merchandising and product placement for maximum visibility.
• Conducted inventory counts and reduced stock discrepancies.
• Monitored fuel pricing trends and adjusted competitive pricing strategies.
• Handled vendor negotiations for convenience store products.
• Implemented loss prevention policies to safeguard assets.
• Maintained station cleanliness, including forecourt and convenience store.
• Reviewed operational performance through sales and fuel reports.
• Reduced operating costs through effective labor and resource management.
• Provided performance feedback and coaching to team members.
• Ensured excellent customer service to build repeat business and brand loyalty.

Store Manager at Madison food and Liquor (2015-07 – 2015-12)

• Directed daily store operations, ensuring smooth workflow across sales, cashiering, and inventory.
• Supervised and trained staff on customer service, safety, and compliance.
• Scheduled employee shifts to maximize efficiency and reduce labor costs.
• Conducted cash handling, balancing registers, and preparing bank deposits.
• Monitored and managed store expenses to maintain profitability.
• Maintained accurate inventory records and coordinated stock replenishment.
• Built relationships with vendors and negotiated supply contracts.
• Oversaw merchandising, pricing, and promotional displays to boost sales.
• Ensured compliance with state liquor laws and company policies.
• Monitored product freshness and ensured safe food handling practices.
• Addressed customer complaints, providing quick and professional resolutions.
• Motivated staff through coaching and recognition to achieve sales goals.
• Implemented loss prevention strategies to reduce shrinkage.
• Maintained a clean, safe, and organized store environment.
• Reviewed sales data to identify opportunities for growth.
• Assisted in recruitment and onboarding of new employees.
• Tracked and analyzed KPIs including sales per employee and product turnover.
• Conducted regular staff meetings to communicate policies and updates.
• Coordinated with management on marketing and promotional campaigns.
• Fostered a positive shopping experience, resulting in repeat customer loyalty.

Masters in Computer Science – North Western Polytechnic University (2017)

Bachelor of Engineering in Information Technology – Gujarat Technological University (2014)

Diploma in Engineering in Information Technology – Gujarat Technological University (2011)