Foodora
Toronto, ON
Logistics Associate 2019 - 2020
- Dispatched incoming orders as well as monitored active deliveries both individually and as part of a team for all participating Canadian cities including Toronto, Montréal, Vancouver, Edmonton, and Ottawa
- Acted as liaison between delivery drivers and customers on live chat both in English and French to ensure efficient and timely arrival of restaurant orders in addition to deliveries for Walmart, LCBO, Boozer, B.C.L.S., and other contracted organizations
- Used on-the-fly intuition to authorize immediate closures or order volume reductions in certain geographical regions based on known optimal staffing ratios for maximum fleet efficiency
- Effectively communicated live updates and incoming information to other team members provided both through conversations with on-shift drivers as well as ongoing data analyses using GPS tracking and order details via the company courier network
- Worked closely alongside other departments such as Rider Management and Customer Service and responded with promptness and accuracy to any received inquiries via Slack
Indigo
Toronto, ON
Customer Experience Representative 2014 - 2017
- Contributed to the warm atmosphere of the brand through pleasant and courteous customer interactions
- Assisted in-store shoppers with purchases as well as locating specific products for individuals over the phone
- Informed customers about various promotions taking place in the store and actively took part in boosting sales and profit
- Operated the cash register to record customer purchases
- Face-fronted and organized merchandise including returning misplaced items back onto shelves
East Side Mario's
Hamilton, ON
Server's Assistant 2012 - 2013
- Cleared, wiped, and set servers’ tables
- Expedited food to ensure meals were correct and delivered promptly
Kelsey's
Hamilton, ON
Host 2012 - 2013
- Greeted and directed guests to seats in a hospitable manner
- Cleaned entire restaurant including sweeping, vacuuming, and mopping the floors as well as cleaning and maintaining cleanliness of the public bathrooms
