Patrick Varano

Utilizes a wealth of experiences in multi-unit operations, Hospitality, Resort, Golf Clubs and Hotels to develop strong leaders and maximize the customer experience. Skilled at customer-centricity, service innovation, defining and implementing processes, establishing programs and targets to achieve the company's transformational objectives across all processes. Results-focused General Manager proficient in strategic/actionable planning, purchasing/procurement, inventory management, front-of-house and back-of-house procedures, social media marketing, branding, and reporting.

Highly proficient in reviewing performances and identifying opportunities for improvement, specifically in workflow optimization, quality assurance, and compliance. Multi-faceted individual adept in marketing, sales cycle management, B2B relations, business development, and compliance. Driven to increase both sales and employee productivity.

Resort General Manager - Radium Golf Group - Radium Hot Springs, BC

(2023-01 - 2026-12)

Contracted to perform a resurgent rebuild of a Destination Golf resort encompassing: 2 Championship Golf venues, 2 restaurant outlets, Banquet division, Hotel Accommodations and Community Water Company.

• 15% revenue increase in golf revenues | 75% revenue increase in F&B sales
• 28% revenue increase in total PNL- 6.2mm| 500,000 EBITA
• Travelers Choice Awarded by TripAdvisor
• Multiple food and beverage notable mentions.
• 6 Direct reports

Clubhouse Manager | Interim COO - Rideau Club - Ottawa, ON

(2021-01 - 2023-12)

Prestigious Private Members Club| 600 members | various high-profile events. Reporting to Club COO. Oversaw operations of Fine dining, Banquet Events from 30-300, Bar & Lounge with several member areas. Liaising with Political dignitaries, Ambassadors and International clientele.

• Developed wine list and sourcing strategies, reducing alcohol and wine costs.
• Recruited various service staff and management team.
• 4 Direct reports: Executive Chef, Food and Beverage Director, Events Manager, Banquet Manager, maintenance staff. 3.5mm

Chief Resort Services Officer - Friday Harbour Resort - Toronto, ON

(2020-01 - 2021-12)

Oversight of the Resort Services division of new five-star resort community consisting of: Members- only, Lake Club fine dining restaurant, The Nest PGA Championship Golf Club, Beach club restaurant, pool bar, and private beach area. Members exclusive Fitness Center- 10mm.

• 6 Direct Reports included: Golf Club Manager, Food and Beverage Manager, Executive Chef, Recreation Manager, Restaurants Manager, Starbucks Manager
• Improved productivity and performance and ensured uniformity of work processes by motivating key management staff in Food and Beverage principles, service requirements and Resort Standard operating procedures.
• Oversaw successful execution and strategy focused on customer needs and public revenue enhancement of entertainment opportunities to enhance Covid related revenue shortfalls.
• Ideas included Resort wide winter carnival Event, various trade shows, Beach Club pool and beach summer events, Tennis, Volleyball, Basketball leagues. All of which were designed to enhance market visibility, customer satisfaction, and augment revenues.

Manager | Strategic Partnerships | Hotels and Golf Resorts - Yatra Inc. A Division of Nuline Concepts - Ontario and Quebec, USA

(2017-01 - 2020-12)

Yatra: An ancient word from the Himalayan Mountains that means voyage or passage. Working closely with multiple hotel and Golf management companies to further the integration of technology into customer service industries, hotels, resorts, golf community.

• Liaison/Business Consulting for 4 sales agents within Canada and USA
• Spearheaded all sales activities and management strategy to build 60% growth in various markets.
• Integrated relationship strategies and sales with AAHOA, Billy Casper Golf, and other Resort operations in Canada.
• Supervised a team of 4 sales agents

Regional Manager, Sports and Entertainment - Compass Group Canada - Ontario | Quebec

(2015-01 - 2017-12)

• Provided strategic planning, development, operations, and continued improvements for all facets of the procurement process for four large arena/stadium businesses.
• Cultivated business relationships with existing and new partners while negotiating, drafting, administrating, and managing partner contracts.
• Boosted performance levels by providing counsel and coaching purchasing teams in the division.
• Negotiated with multiple vendors in creating centralized offerings for a unified approach to building sales profits in all arenas/stadiums. Reducing spending by over 200K per annum
• Displayed excellent multitasking skills by formulating and executing sourcing strategies, leading contract negotiations while simultaneously conducting vendor performance evaluation

General Manager | C.O.O - Club de Golf Gatineau - Ottawa, ON

(2012-01 - 2015-12)

• Oversaw daily operations, manage budgets, and set performance objectives.
• Monitored budget to control costs and eliminate wastage.
• Ensured product and service quality for maximum profitability.
• Collaborated with cross-functional teams to create strategic plans in line with company objectives.
• Managed internal and external stakeholder relationships.
• Developed operating policies and procedures while directing department managers.
• Increased overall revenues by over 100% - attained $2M yearly by applying a sales- oriented program, encompassing the identification of target markets and expansion of sales in membership, green fees, and food, beverage, and banquet events.

General Manager - Howard Johnson Hotel

(2009-01 - 2012-12)

F&B Manager - Casino Rama Resort Hotel & Resort

(2005-01 - 2009-12)

Director, Food and Beverage - Holland America Cruise Line

(2003-01 - 2005-12)

F&B Service Manager - The Fairmont Jasper Park Lodge

(2001-01 - 2003-12)

Clubhouse Supervisor - Pointe West Private Equity Golf Club

(1996-01 - 2001-12)

MBA - Tourism and Marketing - University of Cumbria (2024-01 - 2025-06)

Executive Leadership Certificate - Executive Leadership - E-Cornell, Cornell University (2009-01 - 2009-12)

Diploma - Hotel & Resort Management - St.

Clair

College (2001-01 - 2001-12)

Bachelor of Arts - Communication Studies - University of Windsor