Customer Service and Sales
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I have 7 years of combined experience in sales, customer service, technical support and team leadership in the banking and mortgage services industry.
I have over a decade of experience in sales, customer service, technical support, and team leadership across various industries, including banking, mortgage services, and retail. At Citi, I led a team to consistently exceed sales goals and improve process accuracy. At RoundPoint Mortgage Servicing, I oversaw mortgage onboarding and account maintenance while resolving customer escalations.
Inc., I ensured smooth daily operations and mentored a team to surpass goals. At TELUS, I provided technical support and updated customers on new products, achieving high customer satisfaction.
I graduated from NAIT with a Business Administration - Management program.
I am also a graduate of Bachelor of Science in Electronics Engineering.