Sound knowledge MS Office applications (Excel, Word, OneDrive), email applications and OMS, Power BI,
Attention to detail. Ability to read and quickly absorb a lot of information
Client-centric professional with 5 years of experience in Customer Service, Sales and Technical Support
Offers exceptional customer service in effectively dealing with complex inquiries, handling high volume of calls and resolving customer complaints in a professional manner, working in chats, processing documentation
Excellent active listening and communication skills with strong ability to multi-task, prioritize and manage time effectively; Excellent English, Ukrainian, Polish and Russian skills
Experience
Sound knowledge of CRM systems and practices; MS Office applications (Excel, Word, OneDrive), email applications
Attention to detail. Ability to read and quickly absorb a lot of information
Client-centric professional with 5 years of experience in Customer Service, Sales and Technical Support
Offers exceptional customer service in effectively dealing with complex inquiries, handling high volume of calls and resolving customer complaints in a professional manner, working in chats, processing documentation
Excellent active listening and communication skills with strong ability to multi-task, prioritize and manage time effectively; Excellent English, Ukrainian, Polish and Russian skills
Education
Handling various administrative tasks, such as creating invoices and maintaining guest records. All programs Microsoft (Word, Exel, Powerpoint) CRM.
Receiving and managing reservations made online and telephonically
Verifying guests' payment methods during check-in
Assigning rooms to guests and informing them of any specials offered by the hotel
Scheduling guest reservations
Assisting guests with checking in and out of the hotel
Taking calls from guests staying at the hotel as well as external customers
Attending any specialized or cross training deemed necessary by upper management
