Olesia Kovalchuk
Office Assistant
Talent
Winnipeg, Manitoba16 CAD/hourMember since May 23, 2024
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About
- Sound knowledge MS Office applications (Excel, Word, OneDrive), email applications and OMS, Power BI,
- Attention to detail. Ability to read and quickly absorb a lot of information
- Client-centric professional with 5 years of experience in Customer Service, Sales and Technical Support
- Offers exceptional customer service in effectively dealing with complex inquiries, handling high volume of calls and resolving customer complaints in a professional manner, working in chats, processing documentation
- Excellent active listening and communication skills with strong ability to multi-task, prioritize and manage time effectively; Excellent English, Ukrainian, Polish and Russian skills
Experience
- Sound knowledge of CRM systems and practices; MS Office applications (Excel, Word, OneDrive), email applications
- Attention to detail. Ability to read and quickly absorb a lot of information
- Client-centric professional with 5 years of experience in Customer Service, Sales and Technical Support
- Offers exceptional customer service in effectively dealing with complex inquiries, handling high volume of calls and resolving customer complaints in a professional manner, working in chats, processing documentation
- Excellent active listening and communication skills with strong ability to multi-task, prioritize and manage time effectively; Excellent English, Ukrainian, Polish and Russian skills
Education
- Handling various administrative tasks, such as creating invoices and maintaining guest records. All programs Microsoft (Word, Exel, Powerpoint) CRM.
- Receiving and managing reservations made online and telephonically
- Verifying guests' payment methods during check-in
- Assigning rooms to guests and informing them of any specials offered by the hotel
- Scheduling guest reservations
- Assisting guests with checking in and out of the hotel
- Taking calls from guests staying at the hotel as well as external customers
- Attending any specialized or cross training deemed necessary by upper management
