Office Administrator - Fluidseal AB. Inc - Edmonton, AB
(2024-03)
- Manage high-volume incoming calls and efficiently route them to appropriate departments
- Provide a professional and welcoming experience for clients and visitors
- Process and verify packing slips, ensuring accurate matching with invoices and identifying discrepancies
- Coordinate invoice submissions to Head Office to support timely payments
- Maintain and update records using Dynamics, Excel, and Word with a high level of accuracy
- Track and monitor shipments, proactively troubleshooting and resolving issues
- Respond to customer inquiries and resolve concerns in a timely and professional manner
Bookkeeper/Office Manager - Alberta Custom Metal Fabricators - Edmonton, AB
(2022-10 - 2023-10)
- Quickly developed accounting knowledge and assisted in balancing monthly financial records within 6 months
- Maintained accurate financial data using Sage and QuickBooks
- Updated accounting systems daily and generated reports to support business operations
- Provided professional customer service to walk-in clients and handled inquiries efficiently
- Recorded and prepared detailed meeting minutes for internal use
Customer Service Representative - G2S Tobeq - Edmonton, AB
(2021-01 - 2022-10)
- Handled customer inquiries regarding stock availability, orders, and product concerns with professionalism and efficiency
- Collaborated with shipping and receiving teams to support daily operations and ensure timely order fulfillment
- Resolved customer issues and complaints, maintaining high levels of customer satisfaction
- Received, organized, and stocked inventory accurately
- Picked and prepared orders for shipment with attention to detail
- Coordinated shipping through multiple carriers
- Operated equipment safely as a certified forklift operator
Customer Service Associate - Home Depot - Edmonton, AB
(2020-05 - 2020-12)
Family Services Worker - Ronald McDonald House Edmonton - Edmonton, AB
(2019-10 - 2020-10)
- Managed incoming calls and directed inquiries to appropriate departments
- Processed and distributed mail, maintaining accurate records using Excel
- Welcomed and registered families, ensuring a smooth and supportive check-in process
- Handled check-outs and processed payments with accuracy and professionalism
- Assisted visitors and families by providing information and connecting them with appropriate staff or services
- Maintained cleanliness and organization of office and common areas
- Supported planning and execution of in-house and external events
