Paulo Marques

Strategic IT executive with extensive experience leading enterprise operations, infrastructure modernization, and technology transformation across complex and fast-evolving organizations. Proven ability to align IT strategy with business priorities, driving operational excellence, scalability, and secure technology adoption through strong leadership and cross-functional collaboration. Experienced in overseeing nationwide IT support, infrastructure, systems, and DevOps operations within hybrid environments spanning VMware, networking, and on-premises data centers.

Skilled in managing vendors, MSP partnerships, licensing, cybersecurity initiatives, and enterprise governance while supporting modernization efforts, business continuity, and organizational growth. Recognized for building high-performing teams, partnering effectively with executive leadership and business stakeholders, and navigating periods of organizational change, transformation, and evolving strategic direction.

UNIVERSITY OF BRITISH COLUMBIA - Human Early Learning Partnership, Vancouver, BC

Statistical Analyst and Programmer, Sep 2019 - Present

Lead cross-functional research data initiatives, ensuring quality, compliance, and process improvement. Architect and manage large-scale databases, build automated pipelines, and deliver advanced statistical analyses using R, Python, and SQL. Mentor team members, translating complex datasets into actionable insights that inform strategic decisions.

• Designed and implemented enterprise-level data and reporting systems using PostgreSQL and Elastic Stack, improving decision-making and data accessibility.
• Developed RESTful APIs to manage ethical compliance and data anonymization, reinforcing institutional governance and data security.
• Created machine-learning classification models (gender, ethnicity, text) and Generative AI prototype for Indigenous research, expanding analytical capabilities.
• Re-engineered ETL workflows from SPSS to Python, reducing data-processing time from days to minutes.
• Introduced containerized environments (Docker) and CI/CD pipelines, enhancing reliability and deployment efficiency.
• Developed Django and React web tools that centralized data cleaning and documentation processes, improving efficiency.
• Partnered with senior leadership to align data initiatives with institutional governance and long-term research goals.

INCOGNITO SOFTWARE SYSTEMS INC., Vancouver, BC

Software Engineer, Sep 2016 - Aug 2019

Collaborated in Agile teams to deliver enterprise telecom platforms, improving adoption, reliability, and interoperability. Engineered scalable data platforms and resilient pipelines with Python, Java, PostgreSQL, Kafka, MongoDB, and Elastic Stack, enabling real-time analytics and high-volume billing operations.

• Developed Monetization and Analytics Platform – MAP, a data normalization system that processes information from cable switches to support Internet Service Providers’ billing platforms, improving data consistency, scalability, and accuracy.
• Enhanced performance and interoperability of multi-platform systems through optimized integration and testing.
• Delivered client training and onboarding sessions, enabling effective product adoption and operational improvement.

UNIVERSITY OF BRITISH COLUMBIA - Human Early Learning Partnership, Vancouver, BC

Data Programmer, Jul 2016 - Sep 2016

Designed and maintained large research data systems, applying advanced analytics to generate actionable insights. Developed scalable data workflows, automation, and documentation using R, Python, SQL, and statistical tools. Converted complex datasets into trust-ed outputs that inform high-level decisions.

• Built optimized ETL process for eCHEQ project, reducing data-processing time to minutes and improving data consistency.

FUNDAÇÃO OSWALDO CRUZ - Public Health Research Institution, Rio de Janeiro, Brazil

Infrastructure and Information Manager, Jan 2006 - Jun 2016

Directed enterprise IT operations and modernization programs, managing multimillion-dollar budgets and cross-functional teams. Deployed and automated private cloud datacenter infrastructure, virtualization, and monitoring systems, improving uptime, interoperability, and operational efficiency while strengthening governance and compliance.

• Led Information & Communication Department, managing union and non-union teams to deliver institutional system standards.
• Managed institutional repository (DSpace) and Virtual Health Library (BVS), ensuring compliance with metadata
• Implemented Python automation and API integrations to accelerate workflows and ensure system interoperability.
• Deployed monitoring solutions to enhance uptime and service continuity.

Additional Relevant Experience

FABRIC SOLUÇÕES E SERVIÇOS - Network Projects & IT Operations Supervision, Rio de Janeiro, Brazil

IT Director

Oversaw multi-industry IT projects (mining, transportation, banking, retail, insurance) valued up to $3M. Directed Cisco network and VoIP infrastructure deployments. Managed vendor relationships and procurement while maintaining service and cost control.

FABRIC SOLUÇÕES E SERVIÇOS - Network Projects & IT Operations Supervision, Rio de Janeiro, Brazil

Infrastructure Manager - Project Manager

Supervised Cisco and Novell network installations for enterprise clients, including Vale do Rio Doce Mining. Led teams of engineers for high-risk projects with tight delivery windows, ensuring compliance and customer satisfaction.

EDDATA TRAINING INFORMÁTICA E CONSULTORIA - Network Projects & IT Training, Rio de Janeiro, Brazil

Manager

Managed technical teams delivering Novell network projects and training over 1K IT professionals in systems management.

SHIFT INFORMÁTICA E CONSULTORIA - IT Projects & Consulting, Rio de Janeiro, Brazil

Founder

Founded and led IT consulting firm developing custom enterprise applications for financial and health institutions.

• Doctor of Science (DSc), Scientific and Technology Information in Health, Simon Fraser University and Fundação Oswaldo Cruz
• Master of Science (MSc), Public Health (IT Management Focus), Fundação Oswaldo Cruz
• Post-Graduate Diploma, Information and Communication in Health, Fundação Oswaldo Cruz
• Bachelor of Science (BSc), Computer Science, Pontifícia Universidade Católica