Pavan Suresh

Organized, customer-focused, and adaptable professional with hands-on experience in café administration, barista operations, customer service, sales, staff coordination, inventory management, and day-to-day business operations. Experienced in working part-time while pursuing a Master's in Computer Science with a focus on Cloud Technology, demonstrating strong time management, discipline, and the ability to balance academic and professional responsibilities. Skilled in supporting café operations through POS handling, customer service, sales, staff training, scheduling, inventory control, vendor coordination, purchasing, and revenue-focused business activities.

Experienced in educating team members on product knowledge, service standards, operational procedures, and inventory practices to improve consistency and customer experience. Brings a unique combination of technology education, business operations experience, customer-facing communication, sales awareness, and practical store management skills. Committed to creating a welcoming, safe, respectful, and inclusive environment while continuously learning, developing new skills, and contributing to business growth.

Barista - Woahffles

(2024-12 - 2026-05)

• Supported daily café operations alongside academic studies, demonstrating reliability, flexibility, strong time management, and customer-service skills. Worked as a Barista, prepared beverages and café products, operated POS systems, processed payments, handled reservations, and maintained high standards of cleanliness and service.
• Provided professional customer service by understanding customer needs, recommending products, explaining menu items, handling complaints and special requests, and creating a positive guest experience. Developed strong product knowledge and assisted in training staff on customer service, café procedures, POS operations, and daily standards.
• Supported staff scheduling, shift coverage, attendance tracking, and timesheet verification. Coordinated with management, servers, and kitchen staff to ensure smooth daily operations and effective communication.
• Managed inventory by conducting stock counts, maintaining par levels, monitoring food and operational supplies, identifying damaged or slow-moving items, and reducing waste. Assisted with purchasing, supplier coordination, price comparisons, and maintaining professional vendor relationships.
• Assisted management with sales monitoring, cost control, revenue-focused activities, operational problem-solving, and maintaining a clean, safe, organized, and welcoming environment for customers and employees.

Masters in Computer Science - Computer Science - University of New Brunswick (2026)

B.Tech - Computer Science - Bangalore College of Engineering and Technology (2024)