Pawan Gurung

Dedicated and hands-on Nail Salon Manager with Canadian experience leading salon operations, supervising staff, coordinating appointments, and delivering exceptional customer service in a fast-paced salon environment. Experienced in employee scheduling, staff training, inventory management, POS systems, sanitation compliance, equipment coordination, and maintaining efficient daily operations. A team player who enjoys working alongside technicians by assisting with client flow, workstation preparation, tool sterilization, pedicure station setup, salon organization, and basic pedicure services during busy periods or staff shortages.

Brings additional expertise in website development, online booking systems, Google Business Profile management, and digital marketing, enabling salons to improve operational efficiency while strengthening their online presence and customer engagement.

Nail Salon Manager at Nails By Siri (2025-04 – 2026-07)

• Supervised daily salon operations while ensuring exceptional customer service and efficient workflow for staff and clients.
• Scheduled employee shifts, assigned daily responsibilities, and coordinated workloads to maintain smooth salon operations.
• Trained and mentored new employees on salon procedures, customer service standards, sanitation practices, and workplace safety.
• Welcomed clients, confirmed appointments, managed walk-in customers, and ensured a professional experience from arrival through checkout.
• Managed appointment scheduling, payment processing, and POS transactions while maintaining an organized booking system.
• Assisted nail technicians during busy periods by preparing workstations, sterilizing tools, organizing products, and setting up pedicure stations to maintain operational efficiency and reduce client wait times.
• Performed basic pedicure services during staff shortages while maintaining high standards of hygiene, customer care, and service quality.
• Assisted clients with service selection and consultations while ensuring they were matched with the appropriate technician.
• Maintained strict compliance with provincial health, sanitation, and infection prevention standards through regular cleaning, sterilization, and salon organization.
• Coordinated equipment maintenance and communicated with external service providers regarding repairs and servicing.
• Monitored inventory levels, replenished supplies, and ensured technicians had the products and equipment needed to deliver uninterrupted services.
• Resolved customer concerns professionally while maintaining high levels of client satisfaction and encouraging repeat business.
• Assisted with payroll coordination, operational reporting, and administrative responsibilities.
• Monitored employee performance, provided day-to-day guidance, and helped resolve operational issues to maintain service quality and team productivity.
• Developed, managed, and maintained the salon's website and online booking system while supporting Google Business Profile management, social media, and digital marketing initiatives.

Social Media Executive at Cotton Mill Nepal Pvt. Ltd. (2021-03 – 2022-11)

• Planned and executed digital marketing campaigns across multiple online platforms.
• Managed company social media accounts and responded to customer inquiries.
• Maintained website content, product listings, and online inventory.
• Managed the company's Google Business Profile and ensured accurate business information.
• Created promotional graphics, digital marketing materials, and product catalogues.
• Coordinated online orders with sales and logistics teams.
• Assisted with search engine optimization (SEO) to improve online visibility.
• Monitored campaign performance and prepared weekly and monthly reports.
• Troubleshot website issues and coordinated with developers to resolve technical problems.

Crew Trainer at McDonald's (2024-01 – 2025-04)

• Trained new employees on company procedures, customer service standards, food safety, and workplace policies.
• Coached team members during busy shifts to maintain productivity and service quality.
• Assisted supervisors in coordinating daily operations and resolving customer concerns.
• Promoted teamwork while ensuring efficient and consistent customer service.

Graduate Certificate in Digital & Social Media Marketing – Seneca Polytechnic

Graduate Certificate in Nonprofit & Social Sector Management – Seneca Polytechnic

Bachelor's Degree in Business Management – Tribhuvan University

Diploma in Hospitality Management – Sanya Aviation & Tourism College