Vanessa Quagliozzi

Experienced customer service and operations professional with over 20 years of experience in fast-paced service environments. Skilled in scheduling, client relations, multitasking, and supporting daily business operations. Known for strong organization, communication, and a customer-focused approach. Currently seeking an opportunity to contribute these skills in a professional and team-oriented environment.

 

Work experience

Hairstylist/ Salon Manager

CQ Hair Studio - Aurora, ONJune 2013 to August 2024

• Performed professional hair services including cutting, coloring, highlights, and styling, consistently achieving high client satisfaction and loyalty.
• Delivered personalized consultations and product recommendations.
• Managed daily salon operations including staff scheduling, client bookings, and maintaining a smooth workflow.
• Oversaw inventory management by ordering, organizing, and displaying retail products to maximize visibility and sales.
• Handled accounts payable duties, ensuring accurate and timely payment of expenses.
• Trained and guided team members on product knowledge, customer service, and salon standards, fostering a positive and professional environment.
• Ensured compliance with health and safety regulations while upholding the highest standards of cleanliness and client care.

Hairstylist

Salon Andres - Newmarket, ONSeptember 2004 to June 2012

Responsibilities

• Greeted clients upon arrival
• Prepared clients for the service that they would be receiving that day
• Educated clients on hair care needs
• Assisted clients in person and via telephone
• Trained new employees by providing knowledge of specific salon tasks and policies
• Communicated with vendors regarding future inventory and special orders
• Attended hair styling seminars and advance courses to keep up to date with new techniques and products

Sales Associate

Designer Kids Wear - Woodbridge, ONSeptember 2000 to August 2006

Sales Associate

Responsibilities

• Computed sales prices, processed transactions
• Answered questions regarding the store and its merchandise
• Greeted customers and assisted customers with their purchases
• Maintained knowledge of current promotions
• Recommended merchandise based on customers needs
• Stocked shelves and supplies and organized displays
• Operated a cash register to process cash, check and credit card
• Trained and served and a peer coach for new sales associates

 

Hairstyling Certificate in Basic and Advance Hairstyling

Burnhamthorpe Collegiate - Etobicoke, ON