Pc L

Results-driven Talent Acquisition and HR Operations professional with 8+ years of experience across full-cycle recruitment, onboarding, HR administration and process improvement in regulated and fast-paced environments. Contributed to team results including a 65% reduction in time-to-hire and a 28% reduction in attrition. Skilled at partnering with hiring managers and senior leaders, maintaining accurate HR records and ensuring privacy and regulatory compliance.

Holds a Master’s in Human Resource Management (Distinction) and international HR credentials (Associate CIPD, PHRi), and is currently pursuing the CPHR designation in Canada.

Talent Resource Coordinator - Ascent Performance Ltd (Irwin Mitchell Group) - United Kingdom

(2022-07)

Own the end-to-end recruitment process for all roles in a regulated financial services business, partnering with hiring managers and senior leadership to meet staffing needs.

• Contributed, as part of a team effort, to a 65% reduction in time-to-hire and a 28% reduction in attrition through streamlined processes, improved selection methods and a stronger candidate experience
• Managed the full candidate lifecycle: wrote and posted job ads, sourced via Indeed, LinkedIn, Total Jobs and direct headhunting, screened CVs, and ran pre-screening calls, behavioural competency-based interviews and assessment centres
• Managed recruitment campaigns and day-to-day operations of the applicant tracking system (eArcu), ensuring data accuracy and compliance with data protection law (GDPR)
• Advised hiring managers on job descriptions, interview questions, assessments and recruitment plans tailored to each campaign
• Created recruitment procedures and hiring manager toolkits to support a consistent recruitment process
• Coordinated onboarding with the HR team: prepared offer paperwork, organized training schedules, completed pre-employment screening to Financial Conduct Authority (FCA) requirements, and facilitated introductions
• Tracked and reported on recruitment KPIs (time-to-fill, time-to-hire, source of hire) to inform strategy
• Researched market trends, salary benchmarks and talent gaps to keep hiring competitive
• Worked with senior management to develop HR initiatives and update policies and processes

Talent Administrator, People Administrator and Intranet Project Coordinator - Community Health Partnerships (public sector healthcare organization) - United Kingdom

(2021-11 - 2022-07)

• Talent Acquisition
• Managed internal and external recruitment campaigns and, working with hiring managers and the wider team, contributed to a 50% reduction in time-to-hire
• Managed recruitment campaigns and day-to-day use of the applicant tracking system (PeopleHR), and trained hiring managers on the platform
• Screened CVs against person specifications, coordinated interview scheduling, and provided feedback to unsuccessful candidates
• Managed recruitment communications on the company intranet, including job adverts for internal candidates
• People Services (People Administrator)
• Provided administrative support across the employee lifecycle, including new hires, internal moves and departures
• Drafted employment contracts and offer letters, created new hire records in the HR system (iTrent), and completed right-to-work (work eligibility) checks
• Coordinated onboarding with other departments and line managers, scheduled orientation activities and prepared induction plans
• Processed internal transfer transactions in iTrent, including promotions and role changes, and drafted the related confirmation letters
• Processed employee departures in the HR system and prepared the corresponding offboarding letters
• Managed the HR shared inbox, responding promptly and accurately to employee and manager enquiries
• Coordinated pre-employment background screening with a third-party provider (Sterling)

Recruitment Administrator (Fixed-Term Contract) - Pets at Home (national retail chain) - United Kingdom

(2021-10 - 2021-11)

• Filled multiple long-standing vacancies within the first month for a government-funded youth employment program (Kickstart Scheme)
• Completed phone screens, shortlisted candidates, and coordinated interviews with hiring managers
• Managed campaigns in SAP SuccessFactors, keeping candidate records accurate and up to date
• Began onboarding for successful candidates, including right-to-work checks, verification with the government employment agency, and offer letters
• Responded to a high volume of candidate phone and email enquiries with prompt, accurate service

HR and Administrative Supervisor - Alpha Oil Exploration & Production Company Ltd - Nigeria

(2016-02 - 2020-10)

Provided first-line HR support across the employee lifecycle and led the update of HR processes to meet ISO 9001:2015 standards.

• Led full-cycle recruitment: defined hiring needs, wrote job descriptions, set recruitment strategy, shortlisted candidates and conducted first-round interviews
• Prepared employment contracts, set up new hires in the HCM/payroll system (Staff Senta), and delivered inductions
• Maintained HR records in Excel and the HCM system (leave, personal data, movers and leavers)
• Reviewed HR policies and procedures to achieve ISO 9001:2015 alignment
• Partnered with senior management to set employee objectives and KPIs, and facilitated performance management meetings
• Supported the Learning and Development team with training scheduling, needs identification and effectiveness evaluation
• Issued employment verification, reference, visa support, rental and mortgage letters, and pension confirmations
• Supervised an HR assistant and an office assistant

Master of Science - Human Resource Management (Distinction) - Lancaster University, UK (2020 - 2021)

Bachelor of Science - Environmental Science (Upper Second Class Honours) - Kwame Nkrumah University of Science and Technology, Ghana (2011 - 2015)