Phil M
Field Sales Representative
About
A disciplined, logical, and positive customer service professional with strong communication, organizational, interpersonal, and customer service skills. Comfortable interacting with customers and colleagues, I use my analytical abilities to solve problems methodically and patiently. Comfortable with technology and possessing an analytical and statistical mindset, I am naturally curious, research-oriented, and motivated by continuous learning.
I work effectively both independently and as part of a team, and I am motivated by challenges, the opportunity to make a difference, and the chance to develop my skills. Expertise in media arts, law and regulation, financial mathematics, and design.
Mobility: Available to relocate anywhere.
Experience
Field Sales Representative - Rogers Communications - Caraquet, N.-B.
(2022-08)
- Direct door-to-door sales.
- Customer acquisition and service.
- Knowledge of the company's products and services.
- Professional representation of the company.
- Independent field work.
Associate, Everyday Banking - Banque de Montréal (BMO)
(2021-01 - 2022-08)
- Answer and triage incoming calls at a high-volume, 24/7 national contact centre.
- Understand customers' needs and suggest appropriate products and services.
- Carry out various transactions, including password resets and currency-related requests.
- Recommend products and provide advice tailored to customers' needs.
- Handle fraud-related requests.
- Manage complaints and resolve issues professionally.
Enumerator and Officer Responsible for Oaths - Gouvernement du Canada
- Work independently as a field service representative in a fast-paced environment requiring continuous learning.
- Schedule and conduct 20 to 30 interviews with members of the public.
- Transmit and collect information through the service portal.
- Manage polling stations for Elections Canada on several occasions.
Education
Bachelor's Degree - Applied Management - University of New Brunswick (UNB) (2017)
Diploma - Civil Engineering Technology - New Brunswick Community College (NBCC) (2012)