Philip Fernandes

I worked for 18 tears as service advisor for auto dealer

In my previous role, I worked as a Service Advisor at Precision Honda dealership. Some of my many day-to-day responsibilities includes:

Communicating with customers to determine the nature of the mechanical problems or issues

• Handling telephone inquiries regarding work in process and appointments, retrieving

• Scheduling appointments using dealership approved forms
• Handling customer complaints and misunderstandings
• Following up with progress of each repair order during the day, contacting customers by

• Explaining optional services, warranty information and policies to customers
• Referring leads and prospects for vehicle sales to the new and pre-owned sales departments

High school

Mechanics National Trade Certificate (Motor Vehicles)