Pooja Td

Dedicated and customer-focused Store Associate with over one years of experience in retail and cash handling. Adept at providing exceptional customer service, efficiently managing transactions, and promoting store products and services. Strong ability to work in fast-paced environments, collaborate with teams, and ensure a positive shopping experience for customers. Seeking an opportunity to contribute my interpersonal and organizational skills to a dynamic retail team.

Lead Cashier

Oceans, Mississauga, Canada | Dec 2023 – OCT 2024

• Delivered top-tier customer service to over 100 customers daily, maintaining a 90% satisfaction rating.
• Processed over 500 transactions accurately and efficiently using various POS systems.
• Resolved customer inquiries and escalations, fostering loyalty and trust.
• Assisted in training new team members, improving team performance and efficiency.
• Conducted inventory checks and restocked shelves to ensure product availability.
• Maintained store cleanliness and organization to enhance the shopping experience.
• Adapted to varying work schedules, ensuring smooth operations during peak hours.

Industrial Engineer and Management