Prateek Syangden

Dynamic Learning & Development professional with over nine years of diverse experience in the NGO, hospitality, and cruise line industries. Proven expertise in training design, facilitation, and project management with a strong focus on employee development, performance improvement, and organizational growth. Adept at implementing innovative learning strategies, building capacity across teams, and aligning training initiatives with business objectives.

Recognized for versatility, cross-cultural communication, and the ability to drive impactful results across global and local contexts.

Training and Development Consultant at Sherpa Group of Hospitality (2024-01 – 2026-12)

• Conduct comprehensive assessments across multiple properties to identify skill gaps, performance issues, and training needs.
• Collaborate with department heads, HR, and management to gather qualitative and quantitative data.
• Design customized training programs aligned with the company's strategic goals, operational needs, and brand standards.
• Develop training content tailored for various roles including front desk, housekeeping, food and beverage, management, and support staff.
• Incorporate a variety of learning methods (e.g., e-learning, workshops, on-the-job training, simulations) to enhance engagement and retention.
• Design and implement training sessions focused on company policies, compliance requirements, and hospitality regulations.
• Ensure all employees understand and adhere to corporate policies, health and safety standards, customer service protocols, and ethical guidelines.
• Coordinate and deliver training sessions across multiple properties, ensuring consistency in content and quality.
• Train and support local trainers or department leaders to act as training champions.
• Manage logistics such as scheduling, resources, and training venues or platforms.
• Monitor training effectiveness through post-training assessments, feedback surveys, and performance indicators.
• Provide regular reports to senior management on training progress, challenges, and outcomes.

Training Specialist at Norwegian Cruise Line (2022-01 – 2024-12)

• Conduct training for all generally applicable courses. Such courses include Company Orientation, Ship Familiarization, New Supervisor/Manager Training, and Hospitality and Service.
• Responsible for oversight of onboard training budget and supplies, including all individual computer-based classes.
• Work independently to conduct training, following corporate lesson plans. Works collaboratively with ship management to determine needs and create schedules. Trains and influences on all levels of management.
• Conduct training sessions using a variety of training methods and styles to maximize training effectiveness.
• Coordinate a group of departmental trainers to ensure completion of job specific Position Based Training (PBT).
• Utilize Adult Learning Theory to ensure retention and transfer of learning.
• Develop specialized coursework with the approval and direction of shore side Learning and Development.
• Troubleshoot technical issues or seek technical support to deliver training.
• Maintain accurate training records in the company system of records, MAPS.
• Set optimum schedule for learners while guaranteeing limited impact on ship operations and the needs of the business.
• Resolve schedule conflicts by negotiating with management, learners and training services.
• Works with onboard managers and crew members to facilitate the Vacation Hero recognition program. Works with guidance of onboard management to conduct recognition meetings.

Project Manager at Childreach Nepal- FIFA Foundation GOAL-s Program (2019-01 – 2021-12)

• Develop proposals, logical framework, budget and monitoring evaluation toolkit for the project.
• Delivering training and workshops to staff members, teachers and youth leaders.
• Monitoring and evaluating the performance of staff members, teachers and youth leaders.
• Communication with FIFA foundation on a regular basis, providing updates and reports on the progress of the project.
• Monitoring and Evaluation of the project.

Program Coordinator at Childreach Nepal (2014-01 – 2019-12)

• Development and implementation of all projects under the guidance and supervision of the program team.
• Engage/Assist in donor scoping, research and developing proposal.
• Monitor and update information regarding submission/approval, implementation/closure status, details of projects.
• To engage in compiling and editing reports and other documents.

Reception/Office Support at Bondi Junction Medical and Dental Center (2009-01 – 2011-12)

• Consistently deliver a positive and polite service to patients and clients who attend the premises. Receive, direct and relay telephone messages and fax messages.
• Answer all incoming calls and handle caller's inquiries whenever possible.
• Provide office support services to ensure efficiency and effectiveness within the Bondi Junction Medical & Dental Care.
• Perform clerical duties to maintain Bondi's administration.

Bachelors in Sociology and Anthropology – Campion College (2011-01 – 2014-12)

Diploma in Community Welfare Services – Lamart College of Technology (2008-01 – 2010-12)

Higher Secondary Education – Campion Academy (2004-01 – 2006-12)