Preet Bhangu

Customer-focused and dependable professional with experience in front desk operations, customer service, hospitality, and shift supervision. Skilled in handling customer inquiries, resolving complaints, managing transactions, coordinating teams, and maintaining high service standards in fast-paced environments. Strong verbal and written English communication skills with patience, active listening, problem-solving, and multitasking abilities.

Comfortable with computers and quick to learn new systems and technologies.

Overnight Shift Supervisor - A&W; - Niagara Falls, Ontario

(2026-03)

• Supervise overnight operations and support employees in completing daily responsibilities accurately and efficiently.
• Provide friendly, professional customer service and respond to customer questions and concerns.
• Resolve customer complaints and service issues calmly and professionally.
• Coordinate team responsibilities and maintain smooth workflow during busy periods.
• Train and support employees on customer service, workplace procedures, and operational standards.
• Handle POS transactions and assist with accurate cash and payment procedures.
• Monitor inventory, supplies, cleanliness, and operational requirements.
• Communicate effectively with employees and management regarding operational issues.

Front Desk - River Rapid Inn - Niagara Falls, Ontario

(2025-07 - 2026-05)

• Welcomed guests and provided friendly, professional front desk service.
• Responded to guest questions, requests, and concerns while maintaining a positive customer experience.
• Answered telephone calls and provided accurate information about hotel services and facilities.
• Assisted guests with check-in, check-out, reservations, and general requests.
• Processed customer payments and maintained accurate transaction information.
• Handled customer complaints patiently and professionally and worked toward appropriate solutions.
• Coordinated with housekeeping and other departments to resolve guest requests efficiently.
• Managed multiple customer requests simultaneously in a fast-paced environment.

Assistant Manager - Zam Su Ku Chib Restaurant - South Korea

(2020 - 2022)

• Assisted with daily restaurant operations, customer service, and employee supervision.
• Handled customer complaints professionally and worked to resolve service concerns.
• Scheduled employees and coordinated responsibilities during busy shifts.
• Trained new employees on service procedures and workplace policies.
• Managed POS transactions and ensured accurate customer billing.
• Communicated with customers, employees, vendors, and management to resolve operational issues.

Server - Bombay Grill - South Korea

(2018 - 2020)

• Provided professional customer service by greeting guests, answering questions, and taking accurate orders.
• Managed multiple customers and requests simultaneously while maintaining service quality.
• Listened carefully to customer needs and provided appropriate solutions.
• Handled cash and card transactions accurately.
• Coordinated with kitchen and service teams to ensure timely customer service.
• Responded to customer concerns professionally and maintained positive customer relationships.

English Teacher - Central Public School - Ghoman, Punjab, India

(2014 - 2016)

• Communicated clearly and professionally with students, parents, and school administration.
• Explained information in a clear and understandable manner.
• Patiently answered questions and provided constructive feedback.
• Managed different personalities and situations while maintaining a positive environment.
• Developed strong verbal and written English communication skills.

MASTER OF MANAGEMENT - University of Niagara Falls Canada

MASTER OF ARTS (ENGLISH) - Punjabi University, India

BACHELOR OF EDUCATION (B.Ed.) - Punjabi University, India