Currently i am working a tech support advisor at kelly connect
Experience
WORK EXPERIENCE
Technical Support, Kelly Connect, ON, Canada Nov 2023– Present
Identifying and resolving software issues on Mac, iPhone, iPad, Apple Watch, Apple TV, and other Apple products.
Conducted routine system backups and upgrades, significantly improving system reliability and data security.
Played a crucial role in diagnosing system faults and errors, leading to a marked reduction in downtime.
Lead the implementation, testing, and integration of new IT applications, ensuring seamless adoption and system compatibility.
Customer Service Associate, Majorel, ON, Canada. June 2023 – Nov 2023
Provided high-level customer service by effectively addressing inquiries and resolving technical issues, enhancing customer satisfaction.
Assisted in the installation of system updates and performed regular data backups and maintenance checks, ensuring optimal system performance.
Senior Analyst, R1RCM, India. May 2018 – Aug 2021
Analyzed healthcare data to optimize IT operations, significantly improving system functionality and efficiency.
Undertook regular reviews of the Application Landscape, proposing actionable recommendations that were instrumental in shaping the organization’s IT strategy.
Team Leader, Business Operations & Customer Service, Lenskart.com, India. March 2014 – July 2017
Prepared daily, weekly, and monthly productivity and MIS reports and maintained a dashboard via Tableau.
Managed a 15-member cross-functional (product, sales, support) team and coordinated with six Regional Managers toward the successful implementation of the new process.
Ensuring that KRA’s and KPIs are achieved.
Education
PGDM - Information Technology Business Analysis-Operations
