Ocean and Air Freight Coordinator - Interactive Freight and Warehousing - Mississauga, ON L4V 1T3
(2021-04)
- Receive and process incoming orders for shipment.
- Coordinate with the sales team, warehouse personnel, and logistics partners to ensure timely and accurate order fulfillment
- Coordinate with shippers, bonded warehouses, truckers and all other functional means as required
- Improved customer satisfaction with timely deliveries by tracking air shipments and providing regular updates to clients.
- Interact with customers; provide shipment status, handle customer complaints and concerns.
- Verify shipping details, including addresses, quantities, and special requirements.
- Prepare and maintain shipping documents, such as packing lists, bills of lading, and customs forms, in compliance with regulations.
- Address any delays or issues that may arise during the shipping process.
- Resolve issues respective to customer inquiries, data input and general customer service related to tracking & tracing.
- Provide shipment information for import/export customers and support the sales department in negotiating rates and quotes for services.
- Collaborate with the customer service team to handle customer inquiries and complaints related to shipping.
- Maintain accurate filing system(s), update/input details of shipments in system and ensure accuracy for billing.
- Coordinate shipments and send pre-alert notices to customers and related departments as required.
- Handled pricing and routing for over 500 international shipments every month.
- Stay informed about shipping regulations, import/export laws, and customs requirements to ensure compliance.
Order Fulfillment Associate (Intern) - Leisure Seasons Ltd - Toronto, ON
(2021-10 - 2022-04)
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Order fulfillment processing in ERP system
- Generating shipping document (BOL, Packing Slip, Labels)
- Online merchandising
- Using VMS and CRM and WMS to check order status and inventory levels.
- Monitored company inventory to keep stock levels and databases updated.
- Processed daily orders through multi-carrier manifest system.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Handled number of calls per day to address customer inquiries and concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Received and processed stock into inventory management system.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Monitored company inventory to keep stock levels and databases updated
Retail Store Manager - Metal Smiths Sterling - Toronto, ON
(2016-10 - 2020-03)
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Generated spreadsheets detailing sales information.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Resolved customer service issues promptly.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Examined merchandise to verify correct pricing and attractive displays.
- Completed routine store inventories.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Submitted orders for new inventory.
- Optimized store displays and appearance via strategic merchandising.
- Trained team members in successful strategies to meet operational and sales targets
- Key Achievement
- Exceeded sales targets by 97% in 2019 and target Achievement award for store 2018
