Priscilla Henderson

Skilled in logistics coordination, dispatch administration, and client communication, with expertise in shipment tracking and documentation. Proven ability to manage complex operations and resolve issues under pressure. Seeking to leverage my experience in logistics and administration to excel in a new opportunity.

Administrative Operations & Logistics Support - ABC Moving - Calgary

(2015-01)

Coordinated scheduling and logistics for residential and commercial moves in a fast-paced, client-facing environment.

• Managed client communications, on-site coordination, and issue resolution to ensure seamless service delivery.
• Maintained detailed job records, invoices, and scheduling logs with strong attention to accuracy.

Billing & Dispatch Admin - Canadian Locators Inc. - Calgary, AB

(2012-01 - 2015-01)

Processed and managed billing for field operations, ensuring accurate and timely invoicing for all services rendered.

• Coordinated dispatch of field technicians, scheduling work orders and managing daily service logistics.
• Maintained detailed records of work orders, billing transactions, and dispatch logs.
• Liaised between field crews, clients, and management to ensure smooth daily operations.
• Handled data entry, reporting, and administrative support in a fast-paced oil & gas services environment.

Logistics Coordinator - Canada Drayage Inc. - Calgary, AB

(2008-03 - 2012-06)

Tracked shipments from origin to destination using computer-based logistics systems; generated detailed management reports.

• Coordinated daily freight operations across multiple transportation modes - road, rail, and air.
• Liaised with freight carriers and 3PL providers to ensure timely, accurate deliveries and maintained service level agreements.
• Created and maintained all shipping documentation: bills of lading, manifests, customs paperwork, and shipment labels.
• Resolved shipment discrepancies, carrier issues, and documentation errors quickly to minimize delays.
• Collaborated with supply chain planners to schedule inbound raw material deliveries aligned with client needs.
• Managed third-party logistics provider relationships to ensure consistent, quality service delivery.

Diploma - Oil and Gas Administration - CDI College (2014-01)