Priya Anand

Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.

Dispatch/Service & Project Coordinator - Alstad Mechanical Services Ltd - Maple Ridge, British Columbia

(2026-04)

• Managed communication between clients, vendors, and team members effectively.
• Coordinated project timelines and schedules for various mechanical service projects.
• Monitored project progress and reported updates to stakeholders regularly.
• Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
• Prioritized needs and delegated assignments to simultaneously handle multiple projects.
• Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
• Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
• Supported the implementation of safety protocols on job sites consistently.
• Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
• Produced thorough, accurate and timely reports of project activities.

Technician Dispatcher/Service Coordinator - Total Energy Systems - Coquitlam, British Columbia

(2024-10 - 2026-03)

• Resolved customer complaints related to service issues or delays.
• Updated records of driver locations, delays, and cancellations.
• Trained employees on triaging and dispatching procedures to properly handle daily calls.

Administrator /Dispatcher - KCS Heating Ltd. - Surrey, BC

(2023-05 - 2024-09)

• Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
• Prepared daily work and run schedules.
• Received or prepared work orders.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Frequently inspected production area to verify proper equipment operation.
• Collected, validated, and distributed information to employees.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Generated reports detailing findings and recommendations.
• Improved employee productivity with effective time management strategies for daily tasks.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Entered and maintained departmental records in company database.
• Completed forms and reports to facilitate admission, transfer or discharge.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Proved successful working within tight deadlines and a fast-paced environment.

Customer Service Representative - Milani Plumbing, Heating & Air Conditioning - Burnaby, BC

(2022-08 - 2023-05)

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services and company information.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Recorded account information to open new customer accounts.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded proactively and positively to rapid change.
• Trained staff on operating procedures and company services.
• Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas.

Associate Of Arts - Arts And Science - Alexander College

Senior Secondary Education - Medical - Sarvhitkari Vidya Mandir